About the role

This is an exciting opportunity to join the Youth Legal Service team as a full-time Client Services Officer based in our Perth office. In this crucial role, you will be responsible for providing exceptional customer service and administrative support to our clients and legal professionals. As the first point of contact, you will play an important part in ensuring the smooth running of our operations.

What you'll be doing

Answering incoming phone calls and emails responding to inquiries from clients in a professional and friendly manner

Providing administrative support to the CEO and legal team

Maintaining detailed client records and case files

Preparing and processing various administrative documents

Providing general office support, including managing inventory, ordering supplies and interacting with service providers

Contributing to the overall success of the legal team and the organisation

What we're looking for

Proven experience in a customer service or administrative support role, preferably within a legal or not-for-profit environment.

Experience using a legal database such as CLASS, Action Step or similar

Excellent communication and interpersonal skills, with the ability to interact with a diverse range of clients and stakeholders

Strong organisational and time management skills, with the ability to prioritise tasks and work under pressure

Proficiency in using Microsoft Office suite and other relevant software

A keen eye for detail and the ability to maintain accurate records

A team-oriented approach and a willingness to contribute to the overall success of the organisation

What you will need

Current National Police Clearance

Working with Children's Check

Minimum 2 years working in an administrative role

What we offer

At Youth Legal Service, we are committed to providing a supportive and inclusive work environment that values the contributions of our employees. We offer competitive remuneration, opportunities for career development, and a range of employee benefits, including:

Additional paid leave between Christmas and New Year

Professional development and training opportunities

Employee wellness programs and initiatives

A collaborative and friendly team environment

About us

Youth Legal Service is a not-for-profit organisation dedicated to providing free legal advice and support to young people in Western Australia. We have been operating for over 40 years, and our small team of passionate and experienced lawyers is committed to making a positive difference in the lives of our clients. Join us in this rewarding role and be a part of our mission to empower and support the youth in our community.

If you would like a copy of the Job Description please email: [email protected].

Applications close Tuesday 22 April at 5pm AWST. YLS reserves the right to close the application process early.