Luxury RV's is a Caravan Dealership and Repair Centre operating out of our facility in Rockingham, we have built a strong local business with over 30 employees throughout all Departments and we are passionate about creating a customer focused experience.

An exciting position exists at Luxury RV's for a motivated & enthusiastic person to join the team in the position of Service Administrator, within this role you will provide admin support for our rapidly expanding Service Department.

Role Summary

This position is ideal for someone who considers themselves to be a team player as your positive and self-motivated attitude will contribute to the success of the team. As an integral part of the Service Team, you will be liaising with internal and external parties and have contagious customer service focus. Working efficiently and effectively to deliver Luxury RV's promise of “Total Customer Satisfaction”

Brief Job Role (incudes but not limited to)

Processing & following up repair quotes

General administration duties throughout the Dealership

Customer support, handling and directing inbound calls & emails

Assisting customers with service / warranty enquiries

Scheduling repair work & confirming weekly bookings

Accurate recording & allocating of incoming warranty parts

Updating & liaising customers when warranty parts arrive

Lodging & following up warranty claims with manufacturers

Liaising with staff & customers about pick ups & drop offs

Invoicing service jobs & recording payments

Reviewing timesheets and workshop clock ins

Future on the job training for advisory work

Occasional checking in / out of vans

Assisting with annual stock take

Skills & Qualifications

Previous experience in reception, customer service, or warranty support is preferred

Analytical initiative to identify every opportunity for continuous improvement

Excellent interpersonal and communication skills, both written and verbal

Strong organizational skills with an attention to detail

Ability to work independently and as part of a team in a fast-paced environment

Proficiency in Microsoft Office Suite and general computer literacy

Knowledge or passion of the caravan industry / caravanning is a bonus!

Above all else your personality, charismatic character and willingness to learn & improve will be what sets you a part from the rest!

This is a full time position, Monday to Friday in Rockingham, WA.
We are offering a competitive salary based on experience to the right candidate.

Please forward a Cover Letter and Resume via email to [email protected]
Only successful applicants will receive a response and be invited for a confidential interview.