About Swan Towing

Swan Towing is highly regarded as the No.1 Towing Company in WA. Established in 1987 and consistently expanding, we provide Towing, Recovery and Transport solutions for various industries such as Transport, Mining, Civil, Government, Transport, Defence and Insurance as well as the private sector throughout WA. With Depots based in Midvale, Bunbury, Port Hedland.

Our services include towing for vehicles of all makes and models including, cars, trucks, trailers etc as well as transport of plant and equipment all over WA.

The Role

Based in Midvale, we are looking to appoint a Receptionist / Admin Assistant to join our team on a full time basis. You will be the first point of call for all phone calls and visitors to our busy Midvale head office. This is a fast paced environment and we are committed to providing excellent customer service to each and every customer. Every day is different and brings about a new challenge, someone who is quick thinking, can problem solve and work well in a team would be well suited to this position.

This is not your average Reception role, whilst the role will require the successful applicant to sit at the reception desk, you will be delegated administration tasks and will be assisting the Operations team to quote and enter jobs.

The role will include but not be limited to:

• Answering, screening and directing calls. Take and relay messages as required
• Greet people entering the office with a friendly and professional manner and assist with enquiries
• Assist Holding Yard manager with taking photos of vehicles in yard and saving as applicable. Monitor vehicle movements in and out of yard
• Scanning documents and uploading to relevant files
• Banking and collecting mail as required
• Generating reports and invoicing daily
• Take job bookings and enter into system, using custom allocation and data dispatch software.
• Preparing letters and documents as required
• General administrative support to other staff as required
• Tidy and maintain reception area and foyer
• Maintain break room supplies and other company shopping as required
• Maintain stationary levels and reorder as required

To be successful for the position the following skills are essential:

• Exceptional customer service skills with prior experience in a similar role
• Friendly and helpful attitude
• Excellent phone manner
• High attention to detail
• Able to stay calm and focused while working under pressure.
• Excellent verbal and written communication skills
• Using initiative and resourcefulness to find solutions for customers
• Excellent organisational skills including time management and multi tasking
• High level of computer skills including Microsoft Office
• MYOB Experience highly regarded but not essential
• Valid drivers Licence is essential
• Ability to work independently as well as part of a team

Swan Towing is a 24/7 business therefore successful candidates must be available for weekend shifts and public holidays on a roster basis.

How to apply

If you feel you have the skills and knowledge to fulfill this position please click APPLY and send your resume and cover letter.

Successful candidates will be required to supply a current Police Clearance and undergo a Professional Standards Integrity check due to current contractual obligations.

Please note that only short listed candidates will be contacted.

Swan Towing is a Smoke Free Workplace.

Swan Towing manages all recruitment in-house so we request no Recruitment Agency enquiries.