We are on the hunt for great people like you to join our Zam fam at our Fairfield restaurant!

About Zambrero

Zambrero is an Australian-based Mexican food franchise with a mission to provide fresh, healthy, and delicious food options, alongside a social cause. Our "Plate 4 Plate" initiative helps tackle global hunger, and we are committed to excellence in every dish we serve. As a Store Manager at Zambrero, you will be an integral part of a growing brand, responsible for ensuring operational excellence, profitability, and an exceptional customer experience.

Key Responsibilities

Store Operations & Efficiency:

Oversee the daily operations of the store, ensuring it runs efficiently and profitably.

Maintain the highest standards of food safety, cleanliness, and store presentation in line with company policies and health regulations.

Monitor and manage the store’s inventory, ensuring stock levels are aligned with demand, reducing waste, and preventing overstocking.

Regularly audit the store’s operational practices to identify areas for improvement and implement best practices.

Cost Management:

Cost of Goods Sold (COGS):

Ensure that food costs are controlled and that inventory turnover is optimized.

Regularly analyze food wastage and implement strategies to minimize waste while maintaining high product quality.

Monitor pricing, supplier contracts, and portion control to ensure efficient use of ingredients.

Prepare monthly reports on COGS, comparing actual costs against budgeted amounts and taking corrective actions as needed.

Cost of Labour (COL):

Oversee labour scheduling, ensuring the store is staffed according to operational needs without exceeding budgeted COL.

Recruit, train, and manage the store team, ensuring staffing levels are in line with business demand.

Monitor employee performance, provide coaching and feedback, and handle any personnel issues in a professional and constructive manner.

Ensure that staff are fully trained on operational procedures, including cost-saving measures and customer service standards.

Team Leadership & Development:

Lead, motivate, and support a team of employees, ensuring all staff members are aligned with the store’s operational goals.

Develop training programs for new staff and ongoing staff development to ensure continuous growth and productivity.

Conduct regular team meetings to maintain communication, discuss performance, and ensure alignment with brand values.

Ensure a positive workplace culture focused on collaboration, accountability, and customer satisfaction.

Customer Service & Experience:

Lead by example in delivering exceptional customer service.

Ensure that all customer interactions meet the company’s service standards, creating an experience that encourages repeat business and brand loyalty.

Handle customer complaints or feedback efficiently and professionally, ensuring issues are resolved in a timely manner.

Develop and implement local store marketing initiatives to increase brand visibility and customer engagement.

Financial & Sales Management:

Monitor daily sales figures and ensure the store achieves sales targets.

Manage the store’s financial performance, including overseeing cash handling, budgeting, and ensuring profit margins are met.

Prepare regular reports for the franchise owner detailing sales, expenses, and performance against financial targets.

Support and implement marketing and promotional campaigns designed to drive sales and customer traffic.

Compliance & Health & Safety:

Ensure the store complies with all legal requirements, including health & safety regulations, employment law, and franchise requirements.

Conduct regular safety audits and ensure that all equipment is maintained according to industry standards.

Ensure that all team members are trained in health and safety procedures, with regular refresher courses as needed.

Key Requirements

Experience:

Minimum 2 years of experience in a management or supervisory role within the food or hospitality industry.

Proven experience managing COGS and COL, with a strong understanding of financial reporting, cost control, and budgeting.

Experience in team leadership, coaching, and staff development.

Skills:

Strong leadership, interpersonal, and communication skills.

Exceptional organisational and multitasking abilities.

Strong analytical skills with the ability to manage costs effectively (COGS & COL) and identify areas for improvement.

Ability to inspire and motivate a team to achieve targets and uphold brand standards.

Familiarity with point-of-sale systems and financial software.

Personal Attributes:

Passion for food, customer service, and team leadership.

Detail-oriented with a commitment to maintaining high standards of quality and cleanliness.

Ability to manage stress and handle fast-paced environments with professionalism.

Flexibility to work varying shifts, including evenings and weekends.

Qualifications:

Food Safety Certificate (or willingness to obtain).

First Aid Certificate (desirable).

Benefits

Competitive salary

Opportunities for career growth within the Zambrero franchise network.

Discounts on food and access to a positive work culture.

Ongoing training and professional development to enhance your skills.

Want to learn more about Zambrero including our story, vision, and founder? Have a look at our website at www.zambrero.com.au

Love to join the Zam fam? Apply today!