At VIVA Mutual, we do things differently. As a progressive NDIS and aged care provider, we’re guided by our values and a Self-Managed Team model. We empower people with disability and older Australians to live the life they choose, delivering personalised services that are innovative, compassionate and community-driven.

We're looking for an Administrator – Onboarding and Compliance to join our Support Centre team. This key role supports both the onboarding experience and compliance processes across the organisation — ensuring our teams are set up for success and that service delivery is safe, consistent, and meets regulatory standards.

What You’ll Do:

Manage compliance documentation for onboarding, including screenings, certificates, and licences.

Track and manage staff accreditation and training needs – from First Aid to Medication Administration.

Act as the first point of contact for new starters, delivering a warm, values-aligned onboarding experience.

Conduct staff engagement calls to check in with team members, provide support, and foster connection.

Maintain access to key systems.

Assist across admin and compliance functions including phone triage, front desk coverage, and internal reporting.

Support and collaborate with multiple teams, including our operational and clinical leaders.

Promote transparency, trust, and continuous improvement in line with our Self-Managed Team culture.

About You:

Essential:

Experience in admin, HR onboarding, or compliance roles.

Strong attention to detail with excellent time management skills.

Confident communicator with the ability to build rapport quickly.

Able to work both autonomously and as part of a Self-Managed Team.

Competent in Microsoft Office and database systems.

Trustworthy with a high level of professionalism and confidentiality.

Desirable:

Background in NDIS or aged care settings.

Familiarity HR platforms.

Understanding of compliance and regulatory frameworks in care services.

Compassionate, calm under pressure, and committed to continuous improvement.

A proactive problem solver who’s passionate about supporting people and building strong internal culture.

Someone with a current driver’s licence and access to a vehicle (not essential, but helpful!)

The VIVA Mutual benefits:

Ongoing career pathways into the health and community care sector

Be a part of a supportive and inclusive Self-managed team.

Above Award Salary

Salary Packaging; this is an ATO approved employee benefit that allows you to pay for certain everyday expenses with money from your salary before tax is taken out. Can include Everyday living expenses of up to $15,900 and Meal Entertainment expenses up to $2,650.

Why work with VIVA?

We are different.

VIVA Mutual is a not-for-profit organisation that delivers local, personalised health and wellbeing support services through a connected network of dedicated support workers, and health care professionals.

VIVA is about living.

Engaged Employees | Valued Clients

We recognise staff as our strongest asset. We carefully select our staff for their passion, skills, and how they embrace responsibility to go above and beyond. We know engaged employees provide the highest quality care and low staff turnover, making VIVA more successful.

You will have a passion for life and want to be part of a innovative new health and social care model in South Australia.

Team around the client

VIVA services are organised around self-managed teams, comprising of nurses and support workers, trained, and empowered to make self-guided decisions and deliver the support our clients want.

Commitment to Quality and Continuity

By investing in our spirited, passionate, and skilled people, we’re able to deliver the best outcomes, supporting clients to live the life of their choosing.

Our motivation to make a difference comes from our deep understanding of what people and their families want – Formed by a lifetime of experience.

That’s the VIVA difference.

VIVA means service delivered with passion!

For further details please contact Melanie or David on 08 88 77 8000.