Job Title: Accreditation Officer - Customer Service

Employment Type: 6-month Full Time Temporary Contract

Location: Recliffe, Western Australia

Pay Rate: $39.80 + (per hour) + Super

*This is an on-site role. Applicants must be based in Perth, Western Australia.

DFP Perth are seeking experienced Accreditation Officer to engage in a six-month contract with our State Government client-based in Redcliffe.

Key Responsibilities:

• Provide timely and accurate advice, information, and guidance to transport operators with regards to the WA Heavy Vehicle Accreditation Scheme (WAHVAS) standards, practices, processes, and legislative requirements.
• Liaise with Heavy Vehicle Services customer and respond to enquiries.
• Enter audit details into RAVS for all types of audit.
• Monitor and issue 28 days letters to operators regarding the cancellation of accreditation.
• Assist in conducting of random or triggered audits.
• Provide advice and assistance to the Heavy Vehicle Services Helpdesk in attending and resolving customer enquiries.
• Accurately record customer/stakeholder details, issues, feedback, and complaints.
• Provide publications, brochures, forms, and other technical information to customers and offer accurate advice relating to content.
• Build and maintain professional and effective working relationships with internal and external stakeholder by providing a responsive and accurate information service.
• Liaise with transport operators and government agencies on business related to WAHVA.
• Build and maintain professional and effective working relationships with internal and external stakeholders by providing a responsive and accurate information service.
• Participate in and promote a culture of high ethical and professional standards with HVS.
• Represent Main Roads in a professional manner whilst attending external audits.

Essential Requirements:

• Application of regulations, standards, policies, and procedures.
• Research, analysis, and problem solving.
• Building and enhancing stakeholder relationships.
• Work organisation with the ability to meet work schedules and deadlines.
• Solid communication both Written and verbal.

Interviews will commence immediately, so please apply online today. Due to the high volume of applications, only shortlisted candidates will be contacted for further discussion.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.