Living Edge is currently looking for an enthusiastic Customer Care Coordinator to join our Sydney based Customer Care team!

Renowned for being the leading design destination for architects, interior designers, design enthusiasts and those who share discerning taste. At Living Edge, we are committed to authentic, sustainable design and providing our clients with the most distinguished and desirable products available.

The Role
Our Customer Care team are responsible for providing exceptional after purchase customer service and support, case and issue resolution, effective communication, ensuring a smooth customer journey that aligns with customer and Living Edge's brand profile.

What you will be doing:

• Management & processing of all residential/commercial warranty claims, ensuring product or service issues are resolved in a timely and professional manner;
• Liaising between the client, supplier and service technicians;
• Raising Purchase orders and submitting all warranty claims through the relevant channel depending on supplier;
• Communication with suppliers regarding claims;
• Completing purchase orders to assist purchasing/shipping team;
• Invoicing warranty Sales Orders;
• Processing of quotes and sales orders for non-warranty parts;
• Facilitate refunds to customers, where required;
• Keep up to date with the diverse offering of product and services offered by Living Edge and key roles
  

About You:

• Experience in high value consumer retail would be highly regarded
• Exceptional organisational / administration skills
• High level of attention to detail and communication skills
• Impeccable time management skills with the ability to multitask
• Be accountable, with a positive ‘can-do’ attitude
• Be a team player
• Ability to learn new systems, and new products quickly
• Highly energetic, pro-active and self-motivated
• Previous Sales or Customer Service Experience
• Comfortable with Technology
  

Our Benefits & Culture:

• Future Growth with us – be part of our iconic design destination.
• When you grow, we grow! – Excellent training and development programs throughout your journey with us.
• Generous staff discount and annual bonus based on company performance
• Access to EAP and other benefits
• Opportunity to work alongside a talented and passionate team
  

If this role and our company inspires you, please apply by forwarding your CV and a covering letter addressing the role responsibilities. Please note that we will only be contacting applicants if successful for an interview.