Position Title: Patient Appointment Coordinator

Location: Alice Springs

Award: Aboriginal Torres Strait Islander Health Workers & Practitioners Award (ATSIHWP), Aboriginal Community Controlled Health Services Award (ACCHSA) 2020

Classification: Grade 5

Salary: $90,000 (Above Award)

Responsible to: Medical Administration Team Leader

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Position Overview:

We are seeking a highly organised and proactive Patient Appointment Coordinator to join our Medical Administration team in Alice Springs. You’ll play a vital role in supporting access to quality healthcare for Aboriginal communities by coordinating patient appointments and working closely with both clinical and hospital liaison teams.

This is more than just scheduling – it’s about being part of a dedicated, community-focused team that’s improving lives every day.

Join our team at Nganampa Health Council!

At Nganampa Health Council we’ve been providing health care to the Anangu Pitjantjatjara Yankunytjatjara people in the far northwest of South Australia for 40 years and we’re proud of our track record improving health outcomes in the community. We operate clinics in 6 main communities on the APY Lands, with a workforce operating both on and off the lands. Our admin office in Alice Springs is the hub of our activities and the centre for the Medical Administration Team.

What You’ll Do

• Manage and coordinate patient appointments, ensuring they align with travel options from remote communities and in consultation with relevant clinical staff as required.

• Maintain and optimise our patient assisted transport system (PATS) and Communicare ensuring accurate, up-to-date information for clinical and hospital liaison teams.

• Work closely with medical and hospital liaison teams to ensure seamless service delivery

• Support staff in using appointment systems and processes.

• Contribute to continuous improvement by identifying service gaps and reporting issues.

• Uphold confidentiality and promote safe workplace practices.

What’s in it for you?

• Generous salary and salary packaging provisions.

• Professional development to grow your skills and career.

• Office based role working Monday to Friday, 8:30 am – 4:36 pm

• Be part of a supportive, community-driven team.

• Be part of a team that directly impacts Indigenous health and supports local communities

• For the right candidate a flexible work location after intensive training would be considered

Who are we looking for?

• Strong literacy, numeracy, and communication skills.

• Excellent organisational and time-management ability.

• A knack for following procedures and processes

• Proven reliability and the ability to work both independently and in a close-knit team.

• Proficiency in Microsoft systems and database systems.

• Current Police Check and Current Working with Children Check (NT Ochre Card)

Key Attributes:

• Reliable and trustworthy

• A team player with a collaborative approach

• Excellent communication and interpersonal skills

• Strong multitasking abilities

• Great IT skills with an eye for detail

• A knack for following procedures and processes

• Experience working with Indigenous communities

Ideal Backgrounds:

• Medical Secretary

• Medical Administration

• Transport booking or logistic officer

• Registered/Non registered nurse looking to work admin only

Sound Like You?

We value flexibility, a willingness to learn, and a can-do attitude. At Nganampa, we welcome candidates from diverse backgrounds and are excited to see how your unique skills can contribute to our mission. Ready to Make a Difference?

Apply now and start your journey with Nganampa Health Council—a team that makes a positive impact on the lives of our communities every day!

For a copy of the Position Description please email [email protected]

Closing Date: COB 5:00pm Tuesday 22nd April 2025