As a key leader within Cube Networks’ Managed Services team, you will guide a high-performing group of L2 and L3 Network & Security engineers. Your role is crucial in delivering high-quality Integrated Services Management for some of Australia's premier companies, adhering to ITIL best practices and SLA Management disciplines.

The ideal candidate will be a self-motivated professional with a strong IT background, demonstrating initiative and a commitment to excellence. Your ability to blend technical expertise with strong interpersonal skills will be crucial in driving team performance and delivering exceptional service within our ITIL-driven environment. Strong experience in Fortinet is a must for this role.

Primary Objectives: -

Leadership and Team Management:

Foster a culture of excellence and continuous improvement through clear expectations, constructive feedback and performance recognition.

Actively mentor team members offering guidance and opportunities for professional growth.

Manage escalations and maintain optimal team coverage for adherence to SLAs.

Performance Management and Reporting:

Monitor individual performance and develop targeted growth plans.

Ensure team meets KPIs and SLAs.

Provide regular team performance updates to senior management.

Service Delivery and ITIL Implementation:

Oversee seamless Integrated Services Management across key ITIL disciplines.

Manage customer ticket queues, deliverables and coordinate interconnected tasks.

Develop understanding of client-specific processes to enhance service delivery.

Technical – Mandatory:

Fortinet certifications.

PAN PCNSE certification and experience in large rule-base environments.

Palo Alto Prisma Access certification.

Deep experience in Fortinet

Certification, and experience in ITIL in creating/modifying processes to align w/ ITIL best practices.

Experience in using Service Now.

Experience in Network Management (i.e. SolarWinds and Nagios).

Technical – Desirable:

Relevant current industry certifications are essential in 2 or more of the following

Cisco Certifications – CCNP, CCIE, etc

Fortinet Certifications – NSE7

Juniper Certifications – JNCIA, JNCIE

Palo Alto Certifications – PCNSE

ITIL certification (essential)

Cube Networks is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all.