As Network Security Engineer you are accountable for providing comprehensive customer support services, security platform/technology administration, capacity management, fault investigation & analysis, specialising in the core network (route/switch), wireless, load balancing and network/application security technologies - providing timely updates and ensuring the fault is given the correct level of priority and attention according to their contracted service level agreements (SLAs). This is a demanding support position with the ability to articulate solutions clearly and confidently to Cube customers with a high degree of technical knowledge across a broad range of technologies and products.

For this role you will be remunerated between $85,000 - $115,000 per annum + superannuation.

Primary Objectives: -

Engineering Support

Log all incidents into ITSM (IT Service Management) tool (reactive or proactive) according to the entitlement of service

Correctly logging incidents and service requests, categorising and prioritising them in line with customer contract, priority, and impact and service level agreements with the customer

Proactively monitoring (event management) and recording alerts into ITSM generated from network monitoring and management tools.

Attempt to diagnose and resolve escalated 2nd level incidents to existing problems or known errors.

Dealing with incoming incidents in a professional, courteous manner over the phone and via email

Industry Experience & Skills

5+ years of customer-facing experience working closely to understand their business and technical requirements to then develop solutions

5+ years of practical hands-on experience in lifecycle managing, supporting, and troubleshooting core network (route/switch), wireless and network/application security technologies

Proven experience with Cisco or Juniper route and switch technologies

Proven experience with Cisco security products (including ASA, and ISE) with a strong preference for relevant certifications

Experience with load balancing technology (i.e.: F5 or NetScaler)

Technical

Relevant current industry certifications are essential in 2 or more of the following

Cisco Certifications – CCNP, CCIE, etc

Juniper Certifications – JNCIA, JNCIE

Palo Alto Certifications – PCNSE

Experience in using Service Now.

Experience in Network Management (i.e. SolarWinds and Nagios).

Cube Networks is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all.