Path to Independence is a Queensland-based NDIS provider with a focus on providing human-centric care and helping participants reach their goals. We believe that every Queenslander deserves an amazing life experience, and our motto is "Providing care your way." We tailor our support plans to suit each individual and ensure dignity, integrity, and respect for each of our valued participants.

We are seeking a Case Coordinator to assist in stakeholder engagement for our SIL Accommodation Services. Our SIL Accommodation Services supports people living with complex and enduring disabilities, with many participants requiring 24-hour support.

About You:

We're looking for someone who:

• Demonstrated ability to work independently and as part of a multidisciplinary team
• Demonstrated ability to manage a caseload efficiently and effectively
• Demonstrated ability to manage stakeholder relationships
• Advanced written and verbal communication skills with an ability to develop a professional rapport with a diverse range of people
• Excellent communication skills
• Ability to empathise with participants and families
• Ability to handle crises
• Excellent problem solving and conflict management skills
• Incident response and reporting procedures and protocols to ensure the participant's safety, self, and others
• Reflective practices and processes
• Working within current best practice tools, approaches and expectations about disability and related support.
• Strategies and tools to manage work stress and manage personal wellness
• Experience writing assessments and reports to monitor participant progress
• Experience working with individuals with a range of disabilities including Autism Spectrum Disorder (ASD) Level 3, Intellectual Impairment, and other complex diagnoses
• Understanding and practical application of relevant legislative regulations and NDIS Standards and Rules
• Demonstrated ability to manage a caseload efficiently and effectively

Key Responsibilities:

• Coordinate the onboarding of new Participants to ensure a smooth transition, including the completion of all administrative/compliance requirements
• Work closely with participants, their families, and other internal/external stakeholders to deliver high-quality and person-centred care on a day-to-day basis
• Attend and participate in regular stakeholder meetings
• Review of Participant records such as Incident Reports, Behaviour Data, Sleep Data, and other recordkeeping relevant to the Participants' needs.
• Assist in the development of Support Plans
• Work closely with SIL Team Leaders and Operations Managers to deliver positive outcomes for participants
• Report to Senior Management
• Maintain accurate records in compliance with policies, regulations and legislation
• Complete reports and work towards goals within the NDIS plans
• Working within NDIS and government legislative requirements

Essential Criteria:

• Excellent verbal and written communication skills
• Knowledge of relevant legislation, policies and procedures impacting the delivery of services to people with a disability
• Current NDIS Worker Screening
• New Worker – NDIS Induction Module
• Willing to transport participants where required
• Hold a current First Aid/CPR certificate or be willing to obtain prior to commencement
• Enthusiastic about supporting people with psychosocial disabilities, intellectual disability, and/or mental health needs

Preferred Criteria:

• Experience in NDIS Support Coordination / Case Management
• Qualification in Social Work, Human Services, Occupational Therapy or other Allied Health degree
• Understanding of Positive Behaviour Support