About Multicultural Australia

Multicultural Australia is dedicated to fostering a welcoming and inclusive society for refugees, migrants, and asylum seekers across Queensland. Through our community engagement and settlement services, we support individuals in building strong, independent lives in Australia.

We believe in empowering communities, strengthening social connections, and providing opportunities for economic and social well-being.

The Role

As a Senior Case Manager, you will play a key role in delivering the Settlement Engagement and Transition Support (SETS) program and other community-focused initiatives. This role involves providing direct support to humanitarian entrants and migrant communities, helping them develop essential life skills, access key services, and integrate successfully into Australian society.

This is a full-time, ongoing position based in Townsville, ideal for a passionate professional who thrives in community development and advocacy.

What You’ll Be Doing:

• Deliver client services through individual and group support, focusing on life skills development and community empowerment.
• Conduct psychosocial assessments and develop case management plans to address individual client needs and goals.
• Design and facilitate group programs, workshops, and training sessions that enhance settlement life skills.
• Engage with refugee and migrant communities to identify needs, aspirations, and co-develop strategies for community growth.
• Maintain strong relationships with internal and external stakeholders, including community leaders, government agencies, and support services.
• Advocate for clients by facilitating access to appropriate employment, education, and social services.
• Ensure compliance with data management systems (DEX) and report on program outcomes.
• Support funding applications and contribute to the delivery of Multicultural Australia events in Townsville.

Qualifications and Skills required:

• Bachelor’s degree in Social Work, Psychology, Applied Social Sciences, Counselling, or a related discipline, OR extensive experience in community development/settlement services.
• Valid Queensland Driver’s Licence.
• Possession of, or willingness to obtain, a Blue Card (Working with Children Check) and National Police Clearance.
• Experience in casework frameworks, community development, and supporting newly arrived refugees and migrants.
• Strong cross-cultural communication skills and experience working with culturally and linguistically diverse (CALD) communities.
• Ability to manage multiple priorities, coordinate group programs, and engage effectively with community stakeholders.
• High proficiency in Microsoft Office and ability to adapt to reporting systems.

Additional Desirable Skills:

• Experience in the not-for-profit sector and knowledge of humanitarian support policies
• Experience in identifying and assisting with funding applications to support community programs
• Additional language skills (other than English) are highly regarded.

How to Apply:

If this sounds like the right opportunity for you, apply today by submitting your application. For any inquiries, please contact Keirnan Fitzpatrick, Senior Manager - [email protected]

We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.