Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

New roles await

The Scheme Claims and Payments Branch plays a vital role at the NDIA by ensuring participants and providers receive accurate and timely payments, enabling them to focus on the essential services that empower National Disability Insurance Scheme (NDIS) participants.

The branch also delivers insightful analysis and reporting, identifying trends and informing decision-making from the NDIS Board, the NDIA Senior Leadership Team and at various operational levels across the NDIA.

Our mission is to ensure all NDIS payments are processed accurately, efficiently and in compliance with governance requirements, supporting the financial integrity of the NDIS.

We are looking for a high performing candidates to fill various APS6 roles across the branch.

Where you can add value

APS6 Team Leader

The APS6 Team Leader position requires leading a team to deliver critical payment outcomes while ensuring compliance with legislative, financial and administrative frameworks.

Responsibilities may include:

• Providing leadership to a diverse and virtual team, including oversight in workflow management, setting of team and individual priorities, and ensuring high-quality outputs to ensure operational efficiency.
• Collaboration with internal and external stakeholders to achieve branch and agency objectives providing expert guidance on complex and sensitive payment enquiries, ensuring timely resolution aligned with legislative and policy frameworks.
• Maintaining in-depth knowledge of legislative, financial and administrative frameworks to support compliance and informed decision-making.
• Identifying and driving continuous improvement initiatives, including developing and implementing Standard Operating Procedures, to enhance systems and processes, focusing on achieving operational efficiency and high-quality outcomes.

APS6 Business Improvement Officer

The APS6 Business Improvement Officer is responsible for developing and managing projects plans, and business improvement initiatives including evaluation and status reporting.

Responsibilities may include:

• Responding to feedback from key internal stakeholders, including operational staff that ensure Claims and Payments processes continue delivering high quality and efficient outcomes.
• Undertaking data analysis to identify key trends, risks and opportunities for continuous improvement.
• Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.
• Contributing to the development of team objectives for short term tasks and strategic planning for longer-term initiatives.

APS6 Payments Performance and Reporting

The APS6 Payments Performance and Reporting Officer is required to undertake data analysis to identify key trends, risks and opportunities; and oversee production of regular management reports that support operational business decisions.

Responsibilities may include:

• Coordinate and assist in the strategic planning, program and project management and policy development that support the NDIA’s objectives
• Provide accurate technical and professional advice, anticipating problems and contributing to issue resolution guided by legislation, policies, procedures, standards, methodologies and precedents.
• Developing innovative reporting and performance tools to assess and enhance operational performance.
• Supporting work management activities undertaken by the branch.
• Contributing to the development of team objectives for short term tasks and strategic planning for longer-term initiatives.

APS6 Capability Support Officer

The APS6 Capability Development Officer is responsible for identifying and implementing solutions to build the capability and competency of operational staff across the branch.

Responsibilities may include:

• Developing and maintaining high-quality branch process documentation and resources.
• Listening and responding to feedback from key internal stakeholders, including operational staff to ensure Claims and Payments processes continue delivering high-quality and efficient outcomes.
• Supporting systems issue identification, management, and resolution through coordination and collaboration with key internal business areas.
• Supporting the delivery of branch-wide communications, ensuring targeted, timely, and accurate information and advice is provided.
• Providing technical advice and support across broad and geographically dispersed teams to achieve quality outputs and operational deliverables.

APS6 Finance Officer

The APS6 Finance Officer is a team membership position responsible for preparing and facilitating Scheme payments, including payment request cancellation as required.

Responsibilities may include:

• Supporting the efficient delivery of Scheme payments, including creating controls, identifying process improvements, and reducing the need for manual payment intervention.
• Preparing a range of management advice if the form of written material including business cases, reports in respect to key financial obligations and corporate documentation.
• Developing and maintaining Standard Operating Procedures for the team, including process mapping requirements.
• At times, undertake setting of priorities and managing workflows of a team, including interpreting and applying legislation and policy, in the application of practices and procedures to achieve outcomes.

APS6 Learning and Development Officer

The APS6 Learning and Development Officer is responsible for implementing, delivering, managing and evaluating New Starter Induction and branch-wide local and national training programs, using various virtual arrangements.

Responsibilities may include:

• Collaborating with and building productive partnerships with internal and external stakeholders, ensure learning solutions remain responsive and relevant.
• Developing artefacts, resources and learning and development products; and adapting and using new for others to learn through effective training and support.
• Providing technical advice and support across broad and geographically dispersed teams, supporting the achievement of quality outputs and operational deliverables.
• Leveraging existing quality assurance and feedback channels, identifying and addressing learning needs.

APS6 Project Officer

The APS6 Project Officer is responsible for conducting change impact assessments and providing recommendations to support the Scheme Claims and Payments Branch system enhancements, including participation in multi-disciplinary team meetings.

Responsibilities may include:

• Coordinating the monitoring of system defects and enhancement opportunities using tools such as Jira, including data analysis to assess impact and propose solution
• Investigating and escalating system performance issues while progressing resolutions in collaborating with internal and external stakeholders.
• Developing and managing project plans, including tracking progress, conducting evaluations and preparing reports on key outcomes.
• Communicating change impact outcomes to stakeholders, ensuring alignment with branch objectives and operational priorities.
• Preparing and delivering clear, concise and actionable communication materials to support branch-specific system changes and defect resolution processes.

Enough about us, lets talk about you

Our ideal candidates will be innovative, collaborative and seek continuous improvement.

They will be motivated to provide excellent service with a focus on developing and streamlining team processes.

They will demonstrate strong problem-solving skills, with a proactive and detail-oriented approach; and exhibit excellent time management and organisational skills, effectively managing competing priorities.

We value diverse skills and perspectives that align with our team's goals and are looking for a leader who has a deep understanding of people, their motivations, and perspectives, enabling effective leaderships, influence, and communication within their team and to the broader branch and stakeholders.

Experience in financial processes, payment systems and system controls will be highly regarded.

Your NDIA experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Parramatta, NSW – Brisbane, QLD – Adelaide, SA – Geelong, VIC – Richmond, VIC – Midland, WA, flexible working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close Monday, 21st April 2025 11:30PM AEST

If you have any questions, please contact Brydan Chapis via email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact Hoban on 1300 550 388 or [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.