Service Receptionist

Bell & Moir Toyota Service Centre is a multi-award-winning Service Centre experiencing solid growth with ongoing improvements to our service process. We now require an additional Service Receptionist to join our professional service team.

Do you Live Local or are you looking to live in Western Queensland and enjoy the relaxed lifestyle while exploring all that Australia has to offer west of the Great Dividing Range.

If you enjoy dealing with the public and are wanting a career with the number 1 Automotive Brand in Australia, then joining us as a Service Receptionist is perfect for a person passionate about the automotive industry.

The Service Receptionist will serve as one of the first points of contact for customers, providing outstanding customer experience through courteous and professional service. This role requires great organisational skills, the ability to think on your feet, and focus on customer satisfaction. The Receptionist will assist with bookings, general inquiries, administrative tasks and general assistance where required.

About the role.

As a Service Receptionist you are a key member of the service team, your role is to make the service processes for our loyal clients as simple and quick as possible.

To excel in this role, you need a combination of good administrative skills, attention to detail have great time management skills and the confidence to communicate with a wide range of people.

Specifically, the job involves,

Booking clients vehicles in for servicing or repairs either in person, over the phone or by email.

Answer incoming calls in a courteous and professional manner.

Respond to customer email inquiries and booking requests promptly.

Create accurate bookings, ensuring customer details and requirements are correctly recorded.

Follow up with no-show bookings via phone or email.

Ensure cleanliness of the reception and customer lounge areas, including the coffee making area.

Strong customer focus with the ability to communicate effectively.

Sound administration skills and IT proficiency.

Payment processing

Accurate data entry

Prepare pricing estimates of service repair orders.

Prioritising daily bookings

Working through paperwork to ensure we are complying with Manufacturer Procedures

Banking and some basic administration duties

SO, WHAT ARE WE OFFERING TO ENSURE YOUR SUCCESS?

Bell and Moir Toyota have been in business for over 58 years in Mt Isa. With the current custodians of the business taking the reins back in in 1965.

As an employer of choice, you can expect a long and satisfying career with opportunity to grow your career into whatever you desire.

High Quality, Personalized and Market Specific Training

No Experience No problem

Bell and Moir Toyota enjoy an elevated level of training support from its brand partners in Australia and has an absolute commitment to training. We have a multileveled and structured approach to training, as we are genuinely focused on the professional development of all staff. We conduct regular in-house training sessions, supplemented by factory specialist trainers for advanced sales and service development.

Remuneration package - Hourly rate of between $28 - $30 per hour (depending on experience) + available overtime + Superannuation contribution.

Hours of work - 8.00am to 5.00pm 5 days a week.

Employee discounts on private health insurance and access to Toyota superannuation

Employee discounts across a range of Toyota vehicles, products and services

Giving back to the community

Bell and Moir Toyota have a rich history of being involved in community and sporting events like,

Mount Isa Rodeo (since 1959)

Bell & Moir Toyota Rodeo Ball

Mount Isa Indigenous Rodeo

Life flight helicopter (supply them demo car)

Mount Isa lead alliance (demo car)

North QLD Toyota Cowboys (20 years)

Mount Isa Golf club (demo courtesy bus)

Mount Isa Zonta

Gregory Canoe Race

Ronald McDonald House

and with our business partner Toyota the National Tree Day. Bell and Moir Toyota continue to support the local community.

HOW TO PRIORITISE YOUR APPLICATION WITH US:

Have YOU got the required drive and determination to excel in this important role within a fast-paced dealership environment, and a passion to provide quality customer service?

We have a sophisticated and vigorous selection procedure which is managed by Go Recruit Automotive Personnel which starts with your online registration.

Simply submit your Covering Letter and Resume by clicking the Apply Button above. You will be contacted in due course to discuss the position along with your experience and suitability for the role.

This process ensures that when we offer you a position in our business, you can plan on building a long-term career with us. We choose our staff very carefully, support them throughout their career and years later they are still growing with us.

Thank you for applying. We will be in touch.