Join Our Team! Service Outage Management Professionals Wanted

Are you ready to make a real difference in the way businesses and customers navigate service outages? The Service Outage Management (SOM) team is looking for motivated, personable professionals who thrive on delivering exceptional customer experiences.

What We Do:

We manage all aspects of service outages—planned and unplanned. From troubleshooting and testing to liaising with stakeholders, we ensure customers get seamless support when it matters most.

🕒 Operational Hours:

• Monday to Friday: 9am - 5pm

Once you are upskilled and confident there will be weekend work required.

Key Responsibilities:

• Customer Support: Make outbound calls to confirm service restoration, troubleshoot issues, and provide solutions.
• Data Accuracy: Maintain detailed and accurate records of all conversations using pre-designed scripts.
• Technical Expertise: Use advanced testing tools to diagnose and resolve faults.
• Medical Priority Assistance: Manage reports and provide support for medically dependent customers during outages.
• System Updates: Interpret and update internal systems with the latest outage information.
• Internal Liaison: Handle inbound calls from staff and stakeholders, offering timely support.

What You Bring to the Table:

• Excellent written and verbal communication skills.
• A strong customer focus with great listening and problem-solving abilities.
• Initiative, self-motivation, and a proactive attitude.
• Strong attention to detail and data entry skills.
• A collaborative mindset to support team success.
• Technical aptitude and a desire to learn on the fly.

Why Join Us?

Be part of a supportive, fast-paced environment where you’ll grow your skills, provide critical solutions, and make a meaningful impact every day.
For a further private and confidential discussion please contact Brooke Yates on 03 8545 7502 or apply online.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.