Customer Service Representative (3 Months) - Brisbane CBD

• $35.88 + Superannuation per hour
• Multiple Opportunties Available
• Start Date: ASAP

Overview

We are looking for multiple Customer Service Representatives to join our busy CBD-based client to support customers with registration and management of claims. You will be responsible for speaking with customers, gathering information, registering claims and assisting with the claims process.

This is a challenging, fast-paced environment where you can use your customer service and administrative skills to really help people!

The Opportunity

• Provide customers with professional customer service and achieve key service levels in the Contact Centre.
• Registration of new claims.
• Action requests received on settled and closed claims in a timely manner, ensuring the continuation of high levels of customer service are delivered to injured workers even after the conclusion of their claims.
• Record information accurately to meet business requirements.
• Work together with all groups to ensure seamless customer service delivery.

The role is for you if you have :

• Proven customer service experience in a high volume environment working to kpi’s and deadlines
• Strong written and verbal communication skills
• You’re confident with managing documentation through CRM and proficient in MS office suite
• You enjoy working in a collaborative team environment
• Prior experience in high-volume call centre, Insurance and claims management – highly regarded
• Prior experience in claims management – highly regarded

In return for your skills and expertise, you will :

• Secure a 3-month temporary contract with possible extension
• Work with a motivated team driven by helping people
• Learn more about this fantastic organisation, network and investigate this employee with various career paths for motivated employees

If you are ready to contribute to a dynamic team and gain valuable experience in a temporary role, apply now! Please note, shortlisted applicants will undertake a police check, referencing, and interviews.