About The Role

We're seeking an experienced Digital Account Manager to join our growing team. In this pivotal role, you'll be the primary liaison between our agency and our diverse client portfolio, spanning both B2B and B2C across most verticals. Your expertise will be crucial as you navigate exciting briefs, manage client relationships, and oversee the delivery of cutting-edge digital, brand, advertising, and creative solutions that elevate brands and businesses.

Key Responsibilities

• Develop and maintain strong, long-lasting client relationships, acting as a trusted advisor
• Lead and manage multiple client accounts, ensuring client satisfaction and project success
• Collaborate with cross-functional teams to develop strategic solutions that meet client objectives
• Oversee the development and execution of integrated marketing campaigns, including websites, digital marketing, and creative services
• Manage project timelines, budgets, and resources effectively
• Identify and pursue new business opportunities within existing accounts
• Present creative concepts, strategies, and campaign results to clients
• Provide regular status updates and reports to clients and internal stakeholders
• Stay up-to-date with industry trends and incorporate innovative ideas into client strategies
• Mentor junior team members and contribute to the agency's growth and success

About You

• Min 2-3 years of experience in account management within a digital, advertising, or creative agency
• Proven track record of managing and growing key client accounts
• Strong understanding of digital marketing, brand strategy, and creative services
• Experience in managing website projects and integrated marketing campaigns, perhaps content and brand too
• Excellent communication, presentation, and interpersonal skills
• Strong project management and organisational abilities
• Ability to think strategically and translate client needs into effective solutions
• Proactive problem-solver with a keen eye for detail
• Thrives in a fast-paced, collaborative environment

If you're a Digital Account Manager passionate about delivering exceptional client service and driving innovative marketing solutions, we want to hear from you!

About Welcome

Welcome is one of Australia's most established and well-known full-service agencies, with over 20 years of experience. We're not just creating digital experiences – we're crafting digital transformations that drive business growth, building brands, and creating purposeful products. Our culture thrives on expertise, collaboration, and sharing knowledge to deliver the very best solutions for our clients.We have been voted Agency of the Year 2 years running and certified as "A Great Place to Work" for the 3rd consecutive year. We invest in our people and provide an environment where your skills and career can flourish without limits. Our creative space, located just on the city fringe, offers easy access to transport, popular cafes, eateries, social spaces, and wellness facilities.

You are Welcome

At Welcome, we offer more than just a job – we offer a career-defining experience.
💰 Competitive compensation and comprehensive benefits package
🌎 Opportunity to work with high-profile, global clients
📈 Continuous learning and professional development opportunities
🎉 Vibrant team culture and exciting social events
🚀 Be part of a rapidly expanding, internationally recognised agency
🌱 Real chances for career advancement in a growing global agency
📚 Mentorship from industry-leading experts with a proven track record

Note:
• We prefer to discover talent directly, so no unsolicited recruitment agency resumes, please.
• You must be authorised to work in Australia