Job Status: Ongoing, Full Time

Salary: Base wage of $36.67 per hour plus scale penalty at 7.5% plus 11.5% superannuation contributions

Applications Close: Thursday 17th April 2025, 11:59pm

Role Enquiries: at [email protected]

An organisation where diversity of thought & experience is valued, supported & respected.

THE HOUSE

For thousands of years, Tubowgule—the land where the Sydney Opera House now stands—has been a place of gathering and belonging. The Opera House continues this rich legacy, embracing and celebrating the diverse cultures of Australia. As a globally recognized icon, it symbolizes inspiration and imagination. Renowned as one of the busiest performing arts centres in the world and an architectural marvel of the 20th century, the Sydney Opera House is also the nation’s most visited tourism destination.

From whimsical musicals to side-splitting comedies, stirring arias to ARIA Award-winners, majestic symphonies to relaxing sundowners, and engaging talks to playful puppet shows—there's something for everyone.

Behind the magic of the Sydney Opera House is a team of passionate and dedicated individuals. Here, you’ll be surrounded by supportive colleagues who are committed to their work and the iconic building itself. There is nothing quite like it. Join us in shaping the future of the Opera House and discover opportunities for personal and professional growth while making a positive impact on our community.

Drawing on the foundational idea that the Opera House was built to serve the community, our Sydney Opera House Strategy 2024-26 sets out the ambition to be Everyone’s House. To achieve this we are focused on four themes:

Everyone feels welcome here.

We better understand and connect with the community.

We are future ready.

We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

The Service Centre Operator works across a 7 day rotating shift roster to provide a central customer service point for all building related support including day-to-day maintenance issues, building projects, event support and access control. The role ensures problems and customer enquiries are responded to promptly and that accurate and meaningful information is passed to the appropriate staff or contractors for corrective action. The role provides customers, both internal and external stakeholders, with suitable feedback.

The role provides office administration services to support the effective and efficient operations of the Service Centre.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

The ideal candidate will:

Deliver a high and consistent level of customer service in receiving calls and enquiries, Effective relationship management with internal and external stakeholders, assessing issues, logging jobs and assigning work orders to the most appropriate service provider for investigation and resolution and provides feedback to clients on progress and completion of works.

Ensure the effective use of the Mainpac Maintenance System, recording all reactive maintenance activity, to provide an accurate history and control of all operational assets.

Coordinate access control for internal and external stakeholders, including; the production and issuing of ID access cards to authorised persons, in accordance with SOH Security Policy; design, print, cut and laminates event passes; allocate dressing room Personal Identification Numbers (PINS); allocate allocation of cyber keys and program coding; repair cyber keys as part of helpdesk duties; manage maintenance of Cyber Vault and associated access control systems.

Coordinate administrative activities for the office, including invoice processing Word processing, formatting, copying, and binding as necessary. Assist in the preparation of reports, documents and other forms of material for use by others. Lead and manage the use of TRIM filing system, and other computerised and manual filing systems to ensure accurate and efficient record keeping.

Prioritise and respond to all parking and vehicle access requests.

Manage the procurement of equipment, resources, PPE, and uniforms and office supplies, perform inventory control and distribution including but not limited to Keys, sunscreen, safety glasses, ear plugs, gloves, hot work permits, cyber keys, batteries, proxy cards, tea coffee, stationery, vehicles, etc.

WHAT WE CAN OFFER YOU

The Sydney Opera House gives you access to a fantastic range of benefits including:

Opportunity to work at Australia’s premier and iconic cultural institution

10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden

5-week’s annual leave.

Flexible working arrangements – we know flexibility means different things to different people, so let us know how we can best support you

Access to a range of professional development programs and staff engagement initiatives.

Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka ‘SEALs’) and more.

Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA).

Working for an organisation who has committed to the United Nations Sustainable Development Goals

Access to complimentary tickets to performances and events.

Access to reduced parking rates.

Employee Assistance Program and wellbeing initiatives, including Fitness Passport and free circuit classes, yoga, pilates and physiotherapy sessions.

And many more!

ACCESSIBILITY, EQUITY & INCLUSION

The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us at [email protected] to discuss. Even if you think you’d be a great fit, but don’t necessary tick every box of the role description, please get in touch.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders. We welcome and encourage applications from people who are Deaf and Disabled or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, identify as LGBTIQ+ and from other underrepresented groups/communities.

NEED TO WORK FLEXIBLY?

We know flexibility means different things to different people, let us know how we can best support you to be your best.

SOUND LIKE YOU? APPLY NOW

Please submit your Cover Letter and CV via the online portal and answer the below question

1 What about this position has motivated you to apply?

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan