Reference Number: 1611

Job Title: MDC Client Services Officer - GVCASA

Employment Type: Permanent Part-Time

Hours per Fortnight: 64

Classification: Grade 1A, Grade 1

Location: Shepparton MDC - High Street

Closing date: 08/05/2025

For a confidential conversation please contact: Chelsea Sofra, [email protected]

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Click HERE to find out more information about GV Health and our services.

Click HERE to find out more from our staff about a career and lifestyle at GV Health.

Our region:

Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here

About The Role:

The Goulburn Valley Centre Against Sexual Assault (GVCASA) is one of 18 Sexual Assault Support Services that operate throughout Victoria. Together we work to ensure that people of all ages and genders who are Victim Survivors of sexual assault have access to comprehensive and timely support, and interventions to address their needs. GVCASA provides a range of services including counselling, group work, advocacy, secondary consultation, training for other professionals and community education. GVCASA’s main office is located in the Shepparton Multidisciplinary Centre (MDC) and provides outreach services throughout the Goulburn (West Hume) Region.

All staff at GVCASA work within a trauma informed care framework and the MDC Client Services Officer role plays a key role as the first point of contact for all clients, internal and external stakeholders and visitors to the Shepparton Multidisciplinary Centre.

The MDC Client Services Officer will report directly to the Manager - Trauma Informed Services and will support the business operations of GVCASA by providing high quality and timely reception services, as well as assisting the Trauma Informed Services administration team at the Shepparton MDC to ensure the smooth and efficient operation of the Trauma Informed Services (GVCASA) department.

About You:

To succeed in this role, applicants should have:

Demonstrated ability to work in an environment focussed on the patient/client with skills and experience in administrative and customer service operations.

Possess high level of computer skills, including data entry accuracy, management of electronic databases and Microsoft applications.

Excellent communication, listening and interpersonal skills with an ability to work professionally with all levels of staff and members of the public.

High level of problem-solving skills with an ability to provide a professional and positive approach to helpful customer service.

Demonstrated ability to work unsupervised and within a team environment with excellent time management and prioritisation skills.

Capacity to interact professionally with staff and clients and maintain high levels of confidentiality.

Position Description: HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'

Why work at GV Health?

Free Community Connector Program to personally welcome and connect you to our wonderful community

Generous salary packaging, subsidised staff parking and discounted leisure memberships

Flexible work practices and options to purchase additional leave to support work/life balance

Paid parental leave

Professional development and study leave to help reach your learning and career goals

A confidential employee assistance program (EAP) for you and your loved ones

Social club membership offering a range of events, functions and local community discounts

Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.