Your typical day as a Debt Resolution Officer may include:
• Answering client phone calls and applying debt management processes and effective negotiation techniques to resolve enquiries, ensuring a positive client experience and management of the debt pool.
• Negotiating debt management installment plans with debtors and Senior Leaders.
• Reviewing, applying legislation and documenting decisions; for example, issuing a Fine Collection Notice to a debtor's financial institution or employer.
• Resolving escalations from Service Officers.
• Taking appropriate action to finalise debts and payments to third party creditors.
• Using our computer systems to input, manage, retrieve, analyse information, and generate reports; and
• Supporting the Team Leader to facilitate team and individual development and building a positive and participative culture aligned to our values and objectives.

You will be supported by a positive, constructive team and divisional leaders as you do your work.

To be successful in this role, you will need to demonstrate:
• Resilience, patience and persistence and the ability to remain calm in challenging negotiations.
• A strong working knowledge of digital and data technology/systems.
• Capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes.
• High level of interpersonal and influential communication skills.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/629965/25

Closing Date: Thursday, 24 April 2025