Care Coordinator (Entry Level)
Full-time | Remote (Anywhere in Australia) | Some Travel | Join a Purpose-Driven Tech Team

Blazer on top. My Little Pony Pjs on the bottom. This is the entry level job you only hear about on reddit.

Can you work in an environment that's a mix of customer service, recruitment, and sales?

Do you enjoy being in a team where the morning meeting starts with a tea update?

Can you deal with your people leader sharing memes about corporate life while also being somehow oblivious that they're the problem?

Do you want a job where you're valued as a player character with a unique backstory, not an NPC in the background.

If you answered yes to the above, then joining the Operations Team at FAC is the right career move for you.

Who we are
Find a Carer is a digital platform that connects clients with carers in the aged care and disability support sectors. Proudly owned by Uniting NSW.ACT, we combine the agility of a start-up with the backing of one of Australia's most respected social impact organisations.

We’re a fast-growing, highly tech-driven team that believes in purpose, people, and great systems. We hire for attitude and personality as much as skills, because the way we show up for each other matters. Our team includes people from a range of backgrounds, including LGBTQIA+, culturally and linguistically diverse communities, and people with disability.

The role
We’re looking for a Care Coordinator to join our team in an entry-level capacity. This is a great opportunity if you're passionate about people, care, and service, and you want to start or build a career in care coordination.

You'll work under the guidance of our Senior Coordinators to support clients and carers as they connect through our platform. This is a learning role, with plenty of training and support. If you're organised, empathetic and curious, you’ll fit right in.

Note: This role involves being able to work a weekly rotating roster. Shifts start times are 6:00am to 2:00pm, 9am to 5:00pm, and 3pm to 11:00pm. You will also be expected to work a (paid) rotating on call shift on weekends.

What you’ll do

Assist with matching clients and carers through the FAC platform

Support onboarding and communication with new carers and clients

Help collect and review compliance documents (e.g. Police Checks, WWCC)

Respond to enquiries and help maintain our high standard of customer care

Complete admin tasks and update system records

Contribute to the smooth day-to-day running of the coordination team

Take direction and learn from senior team members

What we’re looking for

Great communication skills and a warm, approachable style

Strong organisational skills and attention to detail

A willingness to learn and ask questions

Comfort using technology

Ability to stay calm and professional in a fast-paced environment

Some experience in admin, customer service, community services, recruitment or care is a bonus — but not required

The details

Full-time permanent position

Work from home, with IT equipment provided

Monthly in-person meetings in Sydney (travel costs covered if out of state)

Occasional stakeholder or partner meetings (driver’s licence and car required)

Why join us?

Purpose-driven work that connects people with real care

Friendly, and values-led team

Mentoring and training to grow your skills

Stability and support, with startup vibes and big-organisation backing

Ready to apply?
We’d love to hear from you, especially if you’re just getting started in your career and want to learn from a team that genuinely cares.

Click "Apply Now" and include your resume and a short cover letter telling us a little about you. If you have questions, feel free to reach out.

Questions?
Find Viktoria Valore at Find a Carer on LinkedIn.