Principal DevOps Engineer

• SNSW Grade 11/12
  

• Location - Haymarket, Gosford or Parramatta
  

• 1 x Temporary Full-Time until September 2027
  

Drive Excellence in Software Delivery
Service NSW is seeking experienced DevOps Engineers to orchestrate our software delivery pipeline and drive continuous improvement in our release processes that impact millions of customers daily.

About the Role
The Container Platform Engineer plays a crucial role in establishing and maintaining a robust containerised platform that supports over 40 product teams, 250 business product team engineers, and 4,000 running container workloads. This role involves facilitating and supporting the migration of existing products and applications to Red Hat OpenShift on Amazon Web Services (AWS).

The engineer works closely with business product team engineers to ensure smooth transitions, optimize containerised environments, and maintain platform performance and reliability. By managing and supporting container workloads, the Container Platform Engineer helps ensure the seamless deployment, scaling, and operation of business-critical applications across the organisation

Key Responsibilities:

• Design, implement, and manage containerised Kubernetes environments.
  

• Maintain and optimize container platforms, ensuring high availability, security, and performance.
  

• Implement automation for deployment, scaling, and management of containerized workloads.
  

• Integrate container platforms into existing DevOps practices.
  

• Work with security teams to ensure platforms comply with organisational security policies and implement security best practices for containerised environments.
  

• Monitor the health and performance of platform and orchestrated services.
  

• Troubleshoot and resolve issues related to containers, networking, storage, and performance.
  

• Collaborate with product teams to understand their needs, optimize workflows, and provide support and troubleshooting assistance to both development and operations teams.

What You'll Need:

• Deep understanding and experience of containers orchestration/management platforms (preferably AWS ROSA or OpenShift).
  

• Strong Kubernetes experience.
  

• Strong DevSecOps experience, including Git (GitLab preferred).
  

• Strong CI/CD pipelines experience (including some Terraform is preferred).
  

• Strong AWS Cloud experience (and data services preferred: RDS, Redis, RabbitMQ, SQS, DynamoDB, S3).
  

• Linux OS skills.
  

• Docker/OCI skills.
  

• Containerised application experience (Java/Kotlin, Node etc.), including troubleshooting of apps in containers.
  

• "Train-the-trainer" skills for technical training of other internal staff.

About Our Team
Join our dynamic Technology Services & Platforms team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.

What We Offer:

• Competitive salary package
  

• Flexible working arrangements
  

• Professional development opportunities
  

• Access to latest DevOps tools and technologies
  

• Collaborative and innovative environment
  

• Make a meaningful impact on NSW digital services
  

• Career progression pathways
  

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Service NSW Grade 11/12, with the base salary for this role starting at $157,569 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 18th April 2025 at 9:59am

To be considered, please submit your Resume and a 2 - page Cover Letter outlining your suitability for the role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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