DevOps Release Manager

• SNSW Grade 11/12
  

• 1 x Ongoing Full-Time
  

• Location - Haymarket, Gosford or Parramatta

Drive Excellence in Software Delivery

Service NSW is seeking an experienced DevOps Release Manager to orchestrate our software delivery pipeline and drive continuous improvement in our release processes that impact millions of customers daily.

About the Role

As DevOps Release Manager, you'll lead the end-to-end release management function, ensuring seamless delivery of software updates while maintaining quality, security, and efficiency across our digital platforms. You'll play a crucial role in bridging development and operations, championing automation, and optimizing our delivery pipeline.

Key Responsibilities:

• Design and implement release management strategies and processes
  

• Lead CI/CD pipeline optimization and automation initiatives
  

• Orchestrate releases across multiple environments and platforms
  

• Manage risk and compliance throughout the release lifecycle
  

• Drive continuous improvement in release processes and tooling
  

• Coordinate with cross-functional teams to ensure successful deployments
  

• Maintain release calendars and schedules
  

• Oversee environment management and configuration
  

• Implement quality gates and validation procedures
  

• Lead incident management for release-related issues
  

• Design, Lead and mange Process & Quality Management
  

• Provide mentorship and guidance to the release team

What You'll Need:

• Extensive experience in DevOps and release management
  

• expertise in CI/CD tools (Jenkins, GitHub Actions, GitLab)
  

• Proven experience with configuration management and version control
  

• Deep understanding of cloud platforms (AWS, Google Cloud)
  

• Experience with containerization and orchestration (Docker, Kubernetes)
  

• Strong knowledge of automation and scripting
  

• Excellence in stakeholder management and communication
  

• ITIL certification advantageous

About Our Team

Join our dynamic Technology Services & Platform team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.

What We Offer:

• Competitive salary package
  
• Flexible working arrangements
  
• Professional development opportunities
  
• Access to latest DevOps tools and technologies
  

• Collaborative and innovative environment
  

• Make a meaningful impact on NSW digital services
  

• Career progression pathways

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Service NSW Grade 11/12, with the base salary for this role starting at $157569 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 10th April 2025 at 9:59am

To be considered, please submit your Resume and a 2 - page Cover Letter outlining your suitability for the role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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