The Role

Due to a recent internal promotion, this is an exciting opportunity to join a high-performing and friendly contact centre team, within a for purpose organisation in the Inner West. As a Customer Service Officer on a collaborative, small team, you will be handing inbound and outbound calls and taking payments over the phone.

Main responsibilities include:

• Answering volume inbound calls and providing accurate and timely information using your excellent customer service skills
• Making outbound calls to help assist customers with enquires and take payment over the phone
• Email and live chat correspondence with customers
• Excellent attention to detail when data entering customer information into a CRM and taking payments

Requirements

• Strong experience in a similar volume contact centre environment
• A proven track record of excellent customer service skills and a can-do attitude
• Resilience, patience and empathy when responding appropriately to calls and web enquiries

Benefits

• Permanent opportunity to start ASAP
• No night or weekend work, hours are Monday - Friday, 9 AM - 5 PM with 2 days in the office and 3 days from home
• Opportunities for career growth and advancement
• Work under the guidance and training of a very friendly and supportive team and manager
• Bring your doggy to work
• Contribute to meaningful and impactful work that benefits the community

If you are passionate about making an impact and working within a purpose-driven organisation, then apply now by uploading your resume.

If you have any questions or would like to have a confidential discussion about the role, please contact Erin Hinchey at [email protected]

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.