Customer Triage Officer

Permanent Part Time – 30hrs per week

Perth Family Relationships Centre, Level 8, 150 St George’s Terrace, Perth.

At Relationships Australia WA, we’ve been proudly supporting West Australians for over 70 years. Our mission is to provide relationship support services for individuals, couples, families, and communities. We believe that everyone has the right to belong, and we work tirelessly to create a welcoming and inclusive environment for all.

About the role

We are offering a part time role of Customer Triage Officer at the Perth Family Relationship Centre (FRC). The position involves responding to client enquiries, providing information about the Perth FRC service, processing intakes, scheduling appointments, preparing correspondence, offering referrals to appropriate services, working in a shared role and liaising with clients in person, by phone and via email.

The current vacancy is 30 hours (4 days) per week, must have availability for some Saturdays.

Skills, experience, and qualifications

This position requires a person who has ADVANCED administration experience. It is essential that the successful applicant has the following skills:

• A high degree of accuracy in data entry and information provision to clients
• Ability to maintain strict confidentiality in a clinical environment
• Ability to de-escalate situations and remain calm
• Ability to multi-task - respond to clients face to face, take calls and complete data entry simultaneously
• Ability to work well in a team
• Ability to work efficiently and effectively with client data entry, Outlook, Microsoft Word and Excel
• Client database management
• Effective time management

Benefits

• Unique opportunity for professional growth and experience
• Non-for-profit organisation salary packaging – up to $18,550
• Additional annual leave at year-end
• 13 weeks long service leave at 10 years, and an additional 13 weeks every 7th year after
• We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence.
• We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply

A copy of the position description is available upon request.

Please contact the Administration Coordinator, Alison, (08) 6164 0301 for more information.

Application instructions:

Applications must include a cover letter outlining suitability for the role and a current resume citing professional referees and to be submitted via SEEK.

Applications close at 5pm (AWST) 11 April 2025.

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), police record and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.