About us

Physio Group South-West is a local, family owned Private Practice Physiotherapy Clinic. We are passionate about helping clients move better, feel great and enjoy life! Our approach is professional but personal. We love what we do and we enjoy doing it! PGSW is a fun, supportive and social clinic. We strive to create one of the best places to work, and one you will love to be a part of!

Our experienced physiotherapists pride themselves on providing the highest quality of health care, and our Client Experience Officers are essential in creating an amazing experience for our clients.

About you

Successful Applicants must demonstrate:

Be punctual, reliable and flexible with the ability to do some 6.45 am opening shifts, and 6:30 pm finishes.

Must have reliable car and current drivers license.

Be able to work across both Collie and Australind clinics

Be a fantastic team player and desire to be a part of the team

Exceptional Customer service skills

Strong attention to detail and organisation

Strong internal motivation and ability to work independently

Reliable and trustworthy

Be passionate about helping people move better, feel great and enjoy life.

Excellent verbal and written communication skills

A willingness to learn and grow

Ability to pick up new concepts and technology quickly

A roll up your sleeves attitude, high standard of work ethic and be self-motivated

A commitment to excellence and pride in your work

A passion for providing a flawless client experience

Have a professional, warm and friendly disposition.

About the role

This role is crucial to our Client Experience

Tasks and responsibilities include:

Greeting and welcoming clients and creating a fantastic client experience in our welcome room.

Reception tasks including responding to emails, telephone calls and face to face inquiries

Ensuring the physical aspect of the practice is always conducive to an amazing client experience

Carrying out tasks and activities essential to the client experience, the delivery of effective and timely Physiotherapy treatment, and ensuring the practice runs smoothly and efficiently

Liaising with the PGSW team and coordinating between practices

Taking payments, and appointment bookings

Participating in the marketing activities of the practice and actively promoting PGSW and the Physio profession.

Attending team training's and meetings

Benefits

Full Training Provided

Fun, supportive team

Individual mentoring and support

Lots of social and team events

Qualifications & experience required for the role

Full Training will be provided.

The following criteria is desirable but are not essential:

Certificate III, IV or equivalent in business Administration

2 or more years of experience in reception/administration and customer service

Experience in a health care setting

If this sounds like you and you are as excited as we are by this opportunity, then we would love to hear from you!

To find out more about PGSW and this position, please visit www.physiogroupsw.com.au

To Apply

Please submit your resume and a cover letter outlining your talents for our role. Applications will be assessed as they are received and by Strawberry Seed Consulting in the first instance.