If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with a disability. We are one of Victoria's largest NDIS providers of specialist disability in-home and community supports, offering a unique combination of core supports and consumables to NDIS participants. To read more about us, visit independenceaustralia.com.au.

About the role
As a Rostering Officer, you'll play a vital role in ensuring seamless scheduling of Support Workers, helping to deliver outstanding service to IAG clients. You’ll be at the heart of a dynamic team, maintaining optimal staffing levels, and driving effective, innovative rostering practices that make a real difference in people’s lives.

• Coordinate all rostering requests promptly to meet client needs
• Update and maintain roster changes in the system for accuracy
• Liaise with internal stakeholders regarding staffing resources and any rostering issues
• Stay informed on programs, policies, and procedures to advise support workers
• Respond quickly to staff and consumer inquiries, escalating to Rostering Team Leader when needed

Additionally, the ideal team member should be flexible and able to rotate shifts between 6am to 5pm.

About you

• Experience in rostering within the disability services sector
• Ability to work weekends and be available on call (weekend rates and on-call allowance provided)
• Experience with Carelink and knowledge of Community Services and Individual Support Programs
• Exceptional customer service skills with a friendly and confident phone manner
• Valid WWCC and NDIS Worker Screening Clearance, with a self-motivated, proactive approach and the ability to work both independently and as part of a team

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

• Access salary packaging benefits to increase your take home pay by reducing your taxable income.
• We pay your Superannuation fortnightly to help grow your super balance faster
• Advance your career with opportunities for training and professional development including paid training time for all on-the-job learning and paid study leave for approved courses
• As a social enterprise, we aren’t solely reliant on external funding which means better job security so can focus on providing quality care and service to our customers
• We will reimburse you for the cost of things like NDIS worker screening checks, Police Checks, Working with Children Check, and more

Work with Purpose
Are you looking for a rewarding career that makes a positive impact on people’s lives? Join the Independence Australia team to help thousands of Australians living with disability and personal need lead fulfilling and independent lives.
Be part of a team that values equity, empathy, respect and quality underpinned by our four guiding principles:

• Customer Centric: Ensuring that customers have choice and control is paramount in our decision making.
• Valued People: Encouraging and rewarding innovation and excellence, recognition, and feedback.
• One Organisation: Sharing a common purpose supported by positive contributions, clear responsibilities, and accountability.
• Strive for Excellence: We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.