About Us

Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer centric, fast-paced and offers the opportunity to work with colleagues who are welcoming and supportive. At Protecta, we recognise that our people and team are our most important assets and our strategic competitive advantage.

About the Role

We are seeking a reliable, proactive, and organised team member to join our Perth team in a hybrid Customer Service & Internal Sales role.

In this position, you will work closely with our National Customer Service & Internal Sales Teams to coordinate sales and customer service operations for our Canning Vale branch. Your responsibilities will include managing inbound and outbound customer interactions, handling leads, processing orders, maintaining CRM records, offering trade counter service, and supporting the Sales Development Manager (SDM).

Key Responsibilities

• Handle inbound calls, emails, web inquiries, and face to face trade counter customer service and sales.
• Deliver exceptional customer service, providing customer with innovative solutions and product recommendations, including following up on freight and delivery inquiries as required.
• Generate quotes, process orders, follow up with customers, and track opportunities to maximise sales.
• Conduct and manage outbound prospecting and site & lead qualification, identifying new potential business.
• Accurately update all customer interactions and activities in the CRM system.
• Provide high level support to the Sales Development Manager (SDM), including appointment setting and calendar management.
• Perform various operations and warehousing tasks if needed.

What we’re looking for

• Previous experience in a sales support or customer service role (preferably in the construction industry or a product-based environment).
• Experience using ERP & CRM systems (NetSuite & Numerik highly regarded).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritise tasks, and work efficiently.
• Strong attention to detail.
• Problem solver.
• Ability to work both independently and collaboratively within a team.
• Passionate about providing support and achieving great results.

Our Core Values

At Protecta Group, our core values underpin everything we do and the experience we provide to our customers. Everything we stand for comes down to the following core values:

• Making It Easy
• Maximising Every Opportunity
• Helping People Thrive
• Delivering Beyond Expectations
  

What’s on offer?

• An attractive remuneration package
• Inclusion in uncapped profit share program
• Supportive team environment with an opportunity to grow in your career
• Full time role with flexible working hours options
• An opportunity to join a fast-growing and dynamic Australian business that value their employees. While our branch in WA has a local focus, we are backed by the strength and resources of a nationwide organisation, offering the best of both worlds: a supportive, small-team environment with the opportunity to contribute to and grow within a larger network.

If you're seeking a dynamic role in customer service and internal sales where you can truly make a difference, we'd love to hear from you! Apply now and take the next step in your career with Protecta.