South Australia State Manager – NDIS and Home Care Packages

The State Manager for NDIS and Home Care Packages will lead the strategic and operational management of service delivery across the state. This role is essential for ensuring that clients receive high-quality, person-centered care while meeting regulatory compliance and organizational standards.

Core Objectives:

Oversee the administrative functions of the company.

Provide daily support to the National Manager.

Develop and implement strategies to improve service quality, accessibility, and responsiveness to clients' needs

Monitor client care plans and ensure they align with regulatory requirements and best practices.

Prepare for and lead audits, inspections, and accreditation processes.

Manage the budget for care services within the state, ensuring efficient resource allocation.

Monitor and report on financial performance, identifying cost saving opportunities and ensuring funding is used appropriately.

Oversee the billing, funding, and contract management processes to ensure financial sustainability.

Build and maintain relationships with key stakeholders, including government agencies, community organizations, and service users

Address client concerns, complaints, and feedback to ensure high levels of satisfaction.

Promote public awareness and advocacy for the organization’s services within the state

Develop and implement strategic plans to enhance service delivery across the state.

Person Specification

Advanced Diploma in Business Management (Desired)

Bachelor’s Degree in Business (Desired)

Proficiency in Microsoft Office Suite.

Must hold a full clean drivers licence (essential)

Proven experience in a similar role is essential.

Experience in people management is required.

Skills and Competencies:

Customer Service Focus: Committed to delivering exceptional service across all channels—written, phone, and in-person.

Communication: Ability to articulate ideas clearly, adapting style based on the audience.

Attention to Detail: Strong written communication skills and meticulous attention to detail.

Commercial Awareness: Practical application of business knowledge.

Teamwork: Collaborative approach; willing to support and assist team members.

Time Management/Organization: Effectively accomplish objectives within deadlines and manage administrative duties efficiently.

Benefits Include:

Competitive Salary

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