Customer Service Coordinator

The Customer Service Coordinator role is to provide a high level of service to specific segments within Heidelberg Materials Australia's customer base. Core tasks of this role include efficient and accurate data entry, within an SAP enterprise platform, negotiating mutually suitable delivery times for customer orders and resolving a broad range of customer requests and problems. Moreover, this role will have some exposure to planning and allocation of work utilising a specialised truck fleet.

About the role:

• Monday to Friday at our Rivervale WA office
• Permanent, full-time position. Be available to work between 5am and 4pm
• Work across multiple product lines including concrete, aggregates and dry sand
• Data entry and assistance to customers with order bookings, changes and cancellations
• Manage allocation of product deliveries using a specialised fleet to customer job sites
• Respond to inbound customer contact, via phone and email, including complaints and general enquiries
• Collaborate with our Sales team and Operational teams to ensure customer enquiries are resolved satisfactorily

About you:

• Possess a high energy and be keen to make a difference
• Strong customer service orientation
• Previous experience with SAP
• Previous logistics industry experience preferred but not essential
• Demonstrate a high level of flexibility and adaptability to change
• Possess a reasonably high level of stress tolerance and resilience
• Possess a high level of self-motivation
• Demonstrate a focus on working accurately and efficiently with ability to effectively prioritise tasks

What we offer:

• You will be rewarded with a remuneration package of $70,000 - $80,000 (pending experience) + Super
• Be part of highly recognised global brand name and growing organisation
• Ongoing career and development opportunities

About Heidelberg Materials

With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.

We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.

We are driven by excellence and high performance and together we will shape Australia's construction materials industry building a legacy for generations to come.

Our Benefits

At Heidelberg Materials, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.

Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.

Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.

Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.

Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.

Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.

Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.

Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.

Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.

We'll Make It Happen