The Opportunity

We are looking for passionate customer service professionals with a can-do attitude to launch their career via its comprehensive training program delivering front line customer services in Western Australia.

In this important face to face role, you will be responsible for assisting customers and resolving their enquiries, with a strong focus on delivering exemplary customer service utilising a range of computer-based resources and programs. Your ability to build rapport with customers and work quickly and efficiently within a high-volume customer service environment will be the key to unlocking success in this role.

Currently available for immediate filling, there are multiple full-time 6-month fixed term contracts Customer Service Officer opportunities with the possibility of extension or permanency in Perth’s North & South metropolitan sites.

Locations Available:

We have a number of Customer Service Officer vacancies available in the following regions:

GREATER NORTH Region: Butler & Joondalup

NORTH Region: Mirrabooka, Midland & City West

GREATER SOUTH Region: Mandurah & Rockingham

SOUTH Region: Cannington, Kelmscott & Success

We are looking for candidates available to work full-time on rotating shifts, 7 days a week, between 7am to 6pm.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Emma Warren, Centre Manager on (08) 9216 8329 or Belinda Tindall, Centre Manager on (08) 9216 8401.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport.

Key Capabilities:

• Shapes and Manages Strategy:Develop and implement effective customer service strategies.
• Achieves Results:Resolve customer inquiries efficiently and effectively.
• Builds Productive Relationships:Foster strong relationships with customers and team members.
• Exemplifies Personal Integrity and Self-Awareness:Uphold high standards of integrity and self-awareness.
• Communicates and Influences Effectively:Influence positive outcomes with excellent communication skills.

As part of our team, you will enjoy

We invite you to Be Part of Something REAL. At the Department of Transport, we value real connection, growth, wellbeing, and purpose. We are deeply embedded in our community, fostering an environment where employees feel seen, heard, and empowered. Our modern work environment supports continuous learning and development, making a significant impact on Western Australia's prosperity. We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, here.

• A competitive salary, and 11.5% employer contributed superannuation and salary sacrifice options.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
• Salary packaging options to lease a new car.
• Discounted gym memberships and health facilities.
• A fabulous employee assistance program with a range of services and support channels
• Bright, modern facility close to transport links with a friendly team environment.
• Work for an innovative Government agency with limitless long-term career prospects.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• A varied and exciting role where you will handle a wide range of customer enquiries
• Training to set you up for success! Training is a combination of classroom, computer based and on the job.
• Contemporary office facilities and on-going modernisation of our licencing locations including the introduction of leading-edge technology
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals

How to Apply

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include:

1. A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
2. A two page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF and Selection Criteria.
3. The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.

The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.