Join a newly built and growing Customer Care team in the Fintech industry on a mission to reimagine service for business owners across Australia. You’ll be the first point of contact for customers throughout their lending journey – answering questions providing guidance and solving problems with a proactive and friendly approach.

You'll work alongside passionate sales and operations teams in a fast-moving environment where collaboration is key. Your voice matters and you’ll be empowered to share feedback that helps improve processes and customer experiences. This is your chance to be part of something big while delivering real impact every day.

You're contact centre converted - you know what it's like to manage and multi-task a variety of different challenges and you get a kick out of offering support directly to customers and clients.

Your Day to Day

• Provide fast friendly support to customers via phone and email
• Troubleshoot issues and escalate complex cases when needed
• Build trusted relationships that boost customer satisfaction and retention
• Maintain accurate product knowledge to resolve enquiries effectively
• Share insights and feedback with internal teams to drive improvements
• Ensure all interactions meet compliance and regulatory standards

What You Will Bring

• 2+ years in customer service or account management in a business which truly values it's customers.
• A passion for helping people and a genuine interest in their success
• Confident phone manner and strong written communication
• Ability to meet KPIs and deadlines while staying cool under pressure
• A detail-oriented mindset with solid organisational skills
• Experience using CRM platforms (Salesforce a bonus)
• A proactive team player who’s always up for learning something new

The Perks

• Up to $70,000 base salary + Superannuation
• Performance-based rewards that recognise your impact
• Hybrid work model – 4 days in CBD office 1 day from home
• Supportive collaborative team with a fun vibrant culture
• Career growth in a high-growth fintech
• Fully stocked kitchen and regular team building events
• Ongoing learning wellness and professional development initiatives

Ready to Make an Impact? If you're passionate about people and ready to grow your career in a organisation that truly values its team – we want to hear from you. Apply Now