Process student admissions through the student management system & PRISMS

Issuing offer letters and listing with the agents plus the marketing team

Provide a high level of customer service to students and staff

Follow up on students who require academic support, and engage them in an intervention plan where required

Issue warning letters according to the Institute's policies and procedures

Responding to and managing a range of student enquiries and issues

Coordinating and scheduling classes

Preparing student and trainer paperwork for courses

Data entry of student enrolments, attendance and student completions

Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements

Auditing student files for compliance

Skills and experience

Demonstrated experience in Education/RTO

Student management and AVETMISS system knowledge

Proven customer service, interpersonal and communication skills

Professional can-do attitude, always willing to solve any problem

Ability to adapt to change and manage complex systems

Job benefits and perks

Excellent working conditions

This role offers the opportunity to further develop your technical and industry knowledge

Only shortlisted candidates will be contacted.