About the role- 15-20 Hours Per Week.

Shifts will be between Monday - Sunday, with a variety of early mornings, afternoons, late evenings and on call through the night. Must live in Victoria to be considered for this position.

We are seeking an experienced After-Hours Allocations Consultant to join our team, this part-time role is fully remote and will involve providing high-quality customer service support to our clients during non-business hours.

You’ll be working to handle calls and emails from our clients and team members and work diligently in filling those shifts, at the same time providing solutions for our customers, clients and team members.

You will be responsible for all afterhours duties, as you will be the first point of contact for various inquiries during your shift from our clients and staff, you will play a crucial role in ensuring smooth operations and effective communication within the team. The role also includes some administration duties.

You must be able to work in a fast-paced environment and be willing to immerse yourself in our energetic, supportive, and winning team culture.

What you'll be doing

Responding to inbound customer inquiries and requests via phone and email after regular business hours

Monitor, adjust and respond to client changes and staff availability in a prompt and accurate manner

Identify and seek solutions for shift vacancies, redirections and notifying employee and participant of any changes

Providing timely and accurate information to customers

Contributing to the continuous improvement of our after-hours customer service processes

What we're looking for

Strong communication and interpersonal skills, with the ability to provide exceptional customer service

Excellent time management and multitasking skills to handle multiple inquiries simultaneously

Proficient in using customer relationship management (CRM) software and other relevant IT systems (Entire Hr a bonus) Microsoft Outlook, Word and Excel a must.

A team player with a positive attitude and the ability to work independently

Strong problem-solving and decision-making skills

Rostering/scheduling experience

Be able to work in a fast-paced environment

Have a high level of organizational skills

Ability to work independently and collaboratively

Able to work well under high pressure environment

Able to multi-task and prioritize workload

An eye for detail, and the ability to keep track of various tasks assigned

Be goal driven and dedicated to meeting targets

Be able to speak fluent English

Current Police Check or willingness to obtain prior to commencement in the role

Excellent people skills, ability to interact positively with employees and clients when under time pressure

Strong commitment to providing excellence in customer service and understanding of 24/7 service organization

Only applicants with the right to work in Australia will be considered Successful candidates will be required to undergo pre-employment checks

Required

Home office set up, Laptop, 2 screens & Phone will be provided, must be a quiet place at home to work in. Desk needs to be at least 1500mm long to facilitate the equipment.

Apply now to become our next After-Hours Allocations Consultant!