Drake is happy to be working with one of Australia's first, largest and leading provider of NDIS plan management services. Their approach is centred to reflect their core values… kindness, inclusivity, and innovativeness.

They are constantly looking for Client Relations Consultant to join their growing team in Adelaide.

The Role:

Reporting to the Team Manager, and working as part of a dynamic team, this role is responsible for the provision of high-quality service to clients and Providers. your responsibilities will be:

• Answer incoming calls from Clients/Providers/Key support people and respond to their inquiries.
• Handle Client/Provider concerns with empathy and provide appropriate solutions to their concerns.
• Always maintain a high level of professionalism.
• Meet performance metrics such as productivity, average handle time, quality, and customer satisfaction.
• Attend training sessions and team meetings to enhance skills and knowledge.
• Process invoices and resolve cases in a timely manner with the intention of first touch resolution.

Qualifications, Skills & Experience:

• Should have NDIS Worker Check and Working with Children Check.
• Previous experience in a role where high levels of customer service have been provided.
• Previous administrative experience providing service that requires a high attention to detail.
• Strong communication skills both written and verbal.
• Proven ability to work collaboratively as part of a team.
• Proven ability to be flexible in the workplace to be able to meet changing demands.
• Intermediate level knowledge of Microsoft Office suite - Word, Excel & Outlook.

What's on offer:

A bright and modern office space in the Adelaide CBD. A hybrid office/work from home arrangement once probation has been passed. The potential for career progression within a national company. A vibrant and collaborative workplace culture.

OUR COMMITMENT TO DIVERSITY & INCLUSION

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

RIGHT TO WORK

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.