Join Latrobe Health: and kickstart your career!

At Latrobe Health, we pride ourselves on fostering an environment where everyone can thrive and contribute their best work. Our collaborative and inclusive workplace culture values diversity, ensuring every team member feels respected and valued. We offer fantastic benefits and a flexible work environment for those who join our team.

The opportunity

Are you an exceptional problem solver looking to work in a fast-paced call centre environment?

Our member experience consultants are our frontline heroes. They are the voice of our company and provide vital support to our members who reach out with questions about their private healthcare cover and needs.

Ideal applicants have exceptional organisational, communication skills and thrive on giving excellent customer service.

In this role you will:

Deliver exceptional service to existing and new customers.

Positively interact with our members through telephone, email and webchat

Communicate complete and consistent advice to help members make informed decisions about their private health needs.

Undertake a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions.

Accurately maintain and update membership records.

Proactively engage in team activities to continually develop a practical understanding of overall business strategies and programs of work

For a copy of the position description visit latrobehealth.com.au/about-us/careers-at-latrobe

What sets you apart from other people?

Experience working in an outbound or inbound contact centre

Excellent verbal and written communication skills

Experience in navigating multiple computer applications

About Latrobe

We are a not-for-profit, regional private health insurer with more than 100,000 members across Australia. We’re known for being the health fund with heart. We support our members through the highs and lows of their health, and we give back to our community. Our aspirational vision is to be the number one, regional private health insurer in Australia.

What can you expect as an employee?

At Latrobe, our people are at the heart of what we do. We are committed to creating an environment where diversity is celebrated, equity is achieved and inclusion and belonging are prioritised and celebrated.

You are empowered to take control of your learning experiences and career development. You will be supported by leaders who actively participate in programs that give them the skills to support your growth and wellbeing. You are also provided with access to tools and information that promote personal wellbeing, connecting with others and staying safe – wherever you work.

We look for people who

Enjoy talking to people over the phone, problem solving and love working to a schedule

Are accountable for their development and want to show up for their team and our members

Are resilient, highly motivated, and consider feedback as a gift

Understand the difference between a great customer experience and an exceptional one!

Are empathetic to our members and one another - we need you to connect with our members genuinely

Ask questions and listen to answers – excellent communicators

Are capable of using multiple systems and processes as part of your day to day role

Are looking to be challenged and challenge themselves to keep learning and developing, are self-motivated, curious and open minded

Have impeccable attention to detail

Have a FAME mindset - you’re flexible, adaptable, mobile and energised!

What we offer in return - a job with all the optional extras

6 weeks role specific in person training including what are key performance indicators, conversational frameworks, understanding the Private Health Insurance industry and our products and services

Hybrid working - 50/50 split of working from home and in office days following successful completion of your probation (as well as a work from home allowance!) –

Unlimited access to our health and wellbeing partner, Sonder for you and your family

47% discount on private health insurance

Paid parental leave (after 12 months employment)

Access to leaders who are committed to growing and developing our people

Join us and let us show you that our people are at the heart of what we do.
Register to attend an upcoming Member Experience Consultant Information Session to learn more about the role.

April 11th 12:30 pm

May 1st 5:30 pm

Register here - https://forms.office.com/r/umHeduLE7v

Applications close 11.59pm Wednesday 13 May 2025. Successful applicants will be invited to an in-person assessment centre, with a planned start date in June 2025.

If you have questions about the role please contact the People & Culture team at [email protected]

Candidates will be required to undergo a national police check and have working rights in Australia.