Vision: We envision a future where every homeowner can create their perfect pool with ease, confidence, and peace of mind.

About Poolz

Poolz is a world-first pool marketplace transforming the way Aussies buy pools — with smarter processes, better outcomes, and real people guiding every step.

We connect homeowners with top-rated builders, using expert advice and streamlined systems to reduce stress, avoid costly mistakes, and deliver better results.

Every client comes to us — there’s no cold calling, no scripts to “hard sell,” and no pushy tactics. Just warm leads who genuinely need our help.

Our goal? Make pool building simple, fair, and surprisingly enjoyable.

Poolz – better leads, better vibe.

Imagine talking to customers who’ve already asked for our help.

Imagine every call starting with curiosity, not resistance.

Imagine being the calm, helpful voice that sets people up for success — and hands them off to the next step with clarity and confidence.

Our Values

Open and honest relationships: Communicate with transparency and integrity.

WOW customer service: Customer service isn’t a thing. It’s everything.

Poolz – your best day.

As a Lead Qualification Specialist, you’re the first point of contact for new homeowners who’ve just submitted a pool enquiry on our website. Your job is to:

Call them promptly (inbound + outbound) to confirm their enquiry.

Follow a proven 4-step call script to qualify their situation.

Set clear expectations about how Poolz works — in a friendly, confident, and helpful way.

Confirm financial readiness and suitability.

Book a consult appointment with one of our experienced pool consultants.

Proactively dig into our existing database to uncover missed opportunities.

Use your initiative, ask the right questions, and keep things moving.

Poolz – different from the rest.

100% warm leads — every person you call has requested our help.

No complex product knowledge needed — no pool industry experience required.

Flexible hours across 4 days (ideally Friday, Saturday, Sunday + Monday), six hours per day. (Saturday & Sunday essential)

Morning or afternoon shifts available: 9am–3pm or 10am–4pm (with split shifts OK).

Perfect for return-to-work parents or anyone seeking a professional, part-time role with purpose and autonomy.

We love team players who bring energy, learn fast, and want to grow.

Our Values

Open and honest relationships: We communicate with transparency and respect.

Humble and accountable: We take ownership and always aim to improve.

Who we're looking for?

You’ll thrive in this role if you have:

✅ Call centre, contact centre, or phone-based customer service experience

✅ A passion for following process and getting it right

✅ The ability to build quick rapport while staying efficient

✅ Comfort making lots of calls (100+ on busy days)

✅ A confident phone manner and excellent communication skills

✅ A growth mindset and openness to feedback

✅ Motivation to own your role and contribute to a growing team

This is not a sales job. You’re not expected to close deals. You’re here to qualify, inform, and pass the baton — making the client feel informed and in good hands.

What’s in it for you?

$60,000 pro-rata (part-time, 4 days/week – 24 hours total)

Work from office & home — we plan on opening an office in North Lakes (approx Aug) and are open to a combination of work from the office and work from home

Flexibility around school hours, evenings, and weekends

Growth opportunities — move into full-time within 6 months if desired

Structured processes and support — no guesswork

Learn and grow with a company that’s disrupting an entire industry

Poolz Values

Enthusiastic and passionate: Inspire and engage with energy and purpose.

Humble and accountable: Take responsibility, own outcomes, and embrace growth.

Ready to join the Poolz movement?

Visit the Careers page on our website or follow the application process here: https://www.poolz.com.au/careers

Upload your CV and a cover letter explaining why this role is for you.

Clearly confirm that you can work our ideal schedule of Friday, Saturday, Sunday and Monday - and if you can't, clearly state what days you can work.

Want to stand out? Upload a 2-minute video answering these questions:

Why do you love phone-based work?

How do you handle high-volume call days?

What's the one thing that helps you stay organised and upbeat?