Technical Support Officer (Siebel)

• Full-Time (35hpw) Permanent and Temporary Opportunities available
• Sydney location with hybrid working
• Salary range of $110,266 - $122,058 + super

Government Technology Platforms (GTP) is seeking a dedicated Technical Support Officer to join our team. This role involves providing application support and operational maintenance to ensure our products and systems meet business objectives.

Key Accountabilities:

• Provide day-to-day functional and technical application support for a range of government applications and digital products.
• Perform programming and debugging duties to develop queries/reports and troubleshoot programmatic issues.
• Build and test Siebel application change requests, including reference data changes.
• Deploy, configure, and maintain Siebel environments in multiple settings.
• Troubleshoot high-level Siebel issues, including server configuration and integration with third-party applications.
• Develop and execute SQL scripts for data remediation and updates.
• Liaise with client agencies and external service providers to ensure service delivery requirements are met, including outside normal working hours.
  

To be successful in the role you will demonstrate:

• Relevant experience in application development and second/third level support for enterprise systems in Siebel IP19 or above.
• Experience in Siebel Enterprise Integration Management (EIM), configuration, code migration, and troubleshooting.
• Understanding of Siebel data model and relational database technology.
• Proficiency in writing SQL queries and stored procedures.
• Experience in API development and support, including RAML, Swagger, JSON, SOAP, and REST is highly desired.
• Hands-on experience with CI/CD toolsets and version control systems, such as Git.
• Well-developed oral, written, and interpersonal communication skills.
• Willingness to work after hours and on weekends for production support and deployment activities.
• Ability to build productive relationships with external suppliers and support personnel.

Applying is easy! Launch your career to the next level by submitting your resume outlining how you meet the skills and experience of this role. We will then get back in touch after the closing date with the next steps.

Further Information

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Adam Baghdadi via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 24th March 2025 @ 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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