Keep Care Safe, Organised, and Moving Forward - One Checklist at a Time

At Trilogy Care, we believe compliance is more than a box-ticking exercise—it’s what helps us deliver safe, high-quality services to older Australians living independently. As a Compliance Officer, you’ll play a key role in upholding our standards by reviewing, recording, and maintaining essential documentation for our service partners. If you’re detail-oriented, love a good process, and enjoy structured, admin-focused work, this role is for you.

What You’ll Do

• Review and verify critical compliance documents (e.g., police checks, insurance)

• Perform data entry and keep CRM records accurate and up to date

• Follow structured checklists to ensure compliance steps are completed

• Communicate with service providers to request, explain, and support document requirements

• Help ensure only compliant providers are approved for payment

• Investigate any inconsistencies in conflict-of-interest forms or police checks

• Contribute to a high-performing compliance team and support broader quality standards

• Promote a proactive and collaborative approach to compliance

How You’ll Make an Impact

• Ensure service partners meet required standards, protecting clients and the business

• Improve speed and accuracy of documentation and onboarding processes

• Strengthen the quality and safety of care through consistent checks and controls

• Contribute to Trilogy’s audit readiness and regulatory compliance

About You

You’re someone who thrives on detail, structure, and getting things right the first time. You’re also calm, reliable, and great with following process—especially when things get busy.

You’ll bring:

• Experience in administration, customer service, or document management

• Strong organisational skills and a love of checklists and structured processes

• Proficiency in Microsoft 365 (Excel, Word, Teams); CRM experience (e.g., Zoho) is a bonus

• Great communication skills—written and verbal

• A keen eye for detail and a commitment to accuracy

• Familiarity with aged care, HCP, or NDIS (advantageous but not required)

Life at Trilogy Care

• Expansive new King Street office near public transport, cafes and supermarkets

• Friendly team culture with social events and growth opportunities

• Salary packaging to boost your take-home pay

• Access to Fitness Passport, EAP and employee wellness programs

• Discounts on groceries, fuel, health and more

How to Apply

Please submit the following

• Your resume (max 3–4 pages), including two referees

• A brief cover letter (1–2 pages) outlining your strengths and interest in this role

Applicants must have full Australian work rights.

A current federal police check (within the last 12 months) is required.

We welcome applicants from all backgrounds and lived experiences.

Ready to make structure, detail, and process part of something meaningful?

Apply now and help us build safer, smarter aged care services.