📍 Brisbane / Nundah | Full Time Opportunity

💰 Competitive Salary + Salary Packaging I Increase you take home income!

🕒 Flexible Work Arrangements I Achieve the work-life balance you deserve

💪 Discounted Gym Membership I Stay active for less!

🩺 Discounted Health Insurance I Prioritize your well-being with great savings!

🏥 Exciting Growth! I Be part of launching something new later this year!

About us...

At Royal Rehab LifeWorks Community, we’re redefining health and wellbeing.

As part of the Royal Rehab Group, a leading charity with over 125 years of innovation in rehabilitation and community support services, we are committed to empowering individuals to achieve their health goals through evidence-based care and lifestyle medicine.

We are Great Place to Work Certified, offering a vibrant, inclusive culture the values your expertise.

About the role..

Join us as an Allied Health Client Service Officer and be the friendly face and first point of contact for new Royal Rehab LifeWorks clients and their families. Initially based in our Brisbane office, you'll be part of exciting growth on the North Side of Brisbane in the second half of this year. You will work closely with our fantastic Allied Health Leaders, clinicians, and teams, ensuring a smooth and seamless journey from the initial enquiry to receiving the right support from our allied health professionals.

This role is all about making our clients feel welcome and supported every step of the way. Additionally, you’ll have the opportunity to contribute to the growth of services in Brisbane and the northside by supporting therapists to deliver exceptional care and expand their reach in the community.

Key responsibilities include:

Engage with clients to understand their needs and expectations.

Manage scheduling, waitlists, follow-ups, and escalate service risks as needed.

Gather information to help Allied Health staff provide tailored support.

Collaborate on treatment plans or Service Agreements aligned with client preferences.

Handle sensitive enquiries, provide information, and refer complex issues to staff.

Maintain accurate, confidential service agreements and client records.

Deliver monthly reports on clients, trends, revenue, and outcomes.

Escalate concerns, risks, and complaints to Allied Health Leaders or National BDM.

Adhere to NDIS principles and represent RR LifeWorks positively.

Inform new clients about feedback and complaints processes.

About you

You will be the heartbeat of our reception, welcoming customers warmly and ensuring their experience is seamless. We're seeking someone who excels at connecting with people, has strong organisational skills, and thrives in a fast-paced environment. If you're passionate about delivering exceptional customer service and love making a positive impact, this role is perfect for you! This position also offers opportunities for career growth and development for those interested in advancing within our team.

To be successful in this role, you will also have:

Experience in customer service or admin, ideally in allied health or healthcare.

Exceptional time management, organisational and communication skills.

Proficient in admin systems with attention to detail and confidentiality.

Skilled in managing priorities and ensuring high customer satisfaction in busy settings.

Knowledge of NDIS frameworks or ability to learn quickly.

Ability to work independently and as part of a multidisciplinary team.

Demonstrated ability to meet and exceed Key Performance Indicators.

High-level interpersonal and communication skills.

Ability to manage and prioritise multiple customer tasks in a flexible, responsive environment with support from leadership and management.

What we offer...

Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)

Benefits: Fitness Passport & HCF Private Health Insurance discounts

5 extra leave days: Access to an additional 5 individual leave days

Career growth: Genuine career opportunities

QLeave: Access to portable long service leave for eligible candidates

Salary: Competitive remuneration

Leadership: Supportive and experienced leadership team

Culture: Friendly and close-knit team environment

Proud to be Great Place to Work Certified!!

We are proud of our diverse and skilled team of passionate healthcare and support professionals committed to delivering the very best for the people we serve. A career at Royal Rehab LifeWorks is the opportunity to make a difference with a progressive and innovative organisation, built on a rich history of community care since 1899.

What’s next…

If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us!

Please note, only applicants that address this essential criteria will be considered.

Visit our Royal Rehab LifeWorks careers page for more information:

www. Royalrehabgroup.com.au/careers/

The successful applicant may be required to undergo pre-employment checks including but not limited to a current criminal record check working with children check, employment history and referee checks. Vaccination against infectious diseases is strongly encouraged.

A career with Royal Rehab LifeWorks is an opportunity to collaborate, grow and make a difference with an iconic organisation recognised as a leader in rehabilitation and disability support.