About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland has been named the Large Training Provider of the Year at the prestigious 2024 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Senior Systems Engineer, you will be responsible for:

• Be responsible for managing and supporting the messaging platforms and cloud services in TAFE Queensland by bringing your skills and experience to support integration and solutions.
• Provide high level technical expertise to assist with the maintenance and support of the server infrastructure.
• Contribute to the delivery of enterprise infrastructure projects to enhance TAFE Queensland’s ICT solutions, services and environments.

This position reports to the ICT Operations Manager.

This is a Permanent, Full-Time opportunity.

The position will be based primarily at Mount Gravatt however, you may negotiate to perform work from other TAFE Queensland campuses.

Key Responsibilities

• Provide support and maintenance of on premise and Cloud based messaging systems and services, ensuring that they meet the business objectives and adhere to service level agreements (SLA).
• Provide operational support of the server infrastructure, windows domain services, storage solutions and backups.
• Ensure all work is closely aligned are aligned with TAFE Queensland strategic vision and operational planning.
• Contribute to the reliability and security of the messaging solutions and the overall Enterprise infrastructure services.
• Review and identify ways to improve performance and stability of services and applications through continuous improvement and automation.
• Provide visibility of performance, cost, and the security for all Infrastructure and services.
• Drive continuous improvement, continuous delivery, and lean practices within the Enterprise Infrastructure directorate.
• Develop documentation of standards and best practices for use across IT and the business.
• Contribute to identifying emerging technology solutions that reduce cost, increase efficiencies, enhance capabilities, reduce risk and improve security.
• Ensure that all technology directions create a positive customer experience.
• Development and continuous improvement to orchestration and automation wherever feasible.
• Engage with external service providers on infrastructure and cloud services related activities, including TAFE Queensland’s primary managed service provider, Fujitsu, and other providers of SAAS, PAAS and other related services.
• Establish strong working relationships and communicate related concepts to a broad range of technical and non-technical clients, including key stakeholders and external consultants.
• Direct and engage with external service providers on related activities, including TAFE Queensland’s primary managed service provider, Fujitsu, and other providers for related services.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Demonstrated understanding of key infrastructure disciplines, with a strong understanding in cloud-based environments, on premise Microsoft solutions.
• Experience in supporting and maintaining infrastructure services and solutions, ensuring a consistent approach aligned to TQ standards and procedures.
• Demonstrated ability to implement and monitor projects to address issues as well as reviewing project performance and identifying opportunities for continuous improvement.
• Demonstrated ability to challenge issues, raise objections constructively when analysing and assessing infrastructure related items, and embrace new challenges, demonstrating resilience and commitment when working towards the achievement of key objectives.
• Strong written and verbal communication skills, with the proven ability to engage effectively at all levels of an organisation, including the ability to work effectively alongside outsourced delivery partners.
• Demonstrated ability to live and promote a strong ICT team culture that values the contributions of all team members, is honest and considerate, and through that contributes to a highly respected high-performance team.

Highly Desirable Requirements

• Experience/knowledge relating to all or one of the following areas:
• Email (Microsoft Exchange, Office 365) including MX/DNS, DMARC
• Azure Cloud Services and infrastructure
• Windows Server architecture and support including operating systems, domain services and functions
• Virtualisation technologies including Hyper-V and VMWare
• Backup Technologies such as Veeam and Cloud Backup Services
• Storage systems including Pure Storage

• Tertiary qualification in Information and Communications Technology or demonstrated equivalent experience is highly regarded
• Infrastructure related experience in enterprise environments
• Possession of industry acknowledged certifications is preferred (such as MSCE, Azure, ITIL);
• Experience/knowledge relating to all or one of the following areas:

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

• A detailed resume;
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 11:59pm, Sunday, 13 April 2025.

Job Reference Number: TQ2025-321

For further information, please contact:

Ben Flint
ICT Operations Manager
[email protected]