Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is one of the state's fastest growing cities and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

About the role

As Visitor Services Coordinator you will be part of the Ipswich Art Gallery team and responsible for the coordination and delivery of the Gallery's front of house operations. Your main focus will be on creating a highly effective team that delivers exceptional visitor experience, by increasing visitor access and assisting visitor understanding and enjoyment of the Gallery.

Some of your key responsibilities will include:

• Manage, roster, train, and recruit Visitor Services staff for top-notch customer service
• Coordinate offsite activities, exhibitions, and events
• Oversee daily management of the Gallery Shop
• Evaluate visitor engagement using industry knowledge
• Ensure effective outcomes in a dynamic environment, maintaining communication between front and back of house teams

View the position description for more details about the role.

About you

To be successful in this role you will have:

• Tertiary qualification in Visual Arts, Art History and/or Art Education and/or substantial experience
• A passion in delivering exceptional levels of visitor service
• Highly developed communication skills, forward-planning capabilities, and agile turnaround times
• A strong commitment to workplace health and safety
• Current Blue Card or the ability to obtain one
• Current First Aid and CPR certificate desirable
• Belief in our values of communication, collaboration, integrity, efficiency, leadership and safety

About the benefits

This is a permanent, full-time, level 5 position with a salary commencing at $97,827 plus 12.5% superannuation.

• Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
• Work/Life balance: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
• Diversity and inclusion: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
• Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
• Health and well-being: Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health
• Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
• Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

Join us

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Please apply online and submit:

• A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
• A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Closing date: 20 April 2025

Please direct any related questions to Ellia Shurte via [email protected].

Pre Employment Screening: Successful applicants must agree to provide information for pre employment screening including referee checks, validation of eligibility to work in Australia, criminal history check and may include heath assessments, validation of qualifications and licences and other screening checks.

Ipswich City Council is an Equal Employment Opportunity employer: We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.