Are you ready to take your career to the next level with a global leader in workforce management solutions?

Join a pioneering organisation dedicated to transforming how businesses manage their workforce while empowering employees worldwide. This is your chance to make a significant impact in a high-growth industry, working with cutting-edge solutions that optimise operations and elevate employee experiences.

With users in over 80 countries and having seen continued growth and expansion, this organisation is seeking an Technical Support Analyst to join the team.

Duties and Responsibilities

• Work directly with customers to troubleshoot and resolve application issues to drive customer satisfaction.
• Develop customer relationships through various forms of communication.
• Participate in learning tools to stay current on the technical specifications of the company’s products.
• Provide knowledge to the customer to enhance their product experience.
• Collaborate with internal teams to increase the product performance.

Experience Needed

• Strong technical and analytical skills, particularly in complex enterprise software applications.
• Previous experience in a technical/system support role with customer-facing responsibilities is highly preferred.
• Proficiency in SQL, including the ability to write and troubleshoot complex queries.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Exposure to programming languages such as Java, C#, C++, or 4GL is a plus.

Salary and Benefits

• Up to $80k + super + company performance bonus

To see more jobs and updates follow Kaliba on LinkedIn –

https://www.linkedin.com/company/kaliba