Who is Prvidr and what do we do?

At Prvidr, we exist to give our customers the freedom to create innovative subscription models that enable them to grow their business by delighting every customer.

We enable businesses to launch, grow and manage smarter subscription services solutions that their customers love and value.

We’re an Aussie company established in 2015 with the express purpose of supporting modern, innovative business models using technology and know-how that builds capability and creates opportunity for our clients.

Prvidr has supported customers in the banking and finance, telecommunications, media and cloud computing segments with business management platform-as-a-service capabilities across all functional domains from buy, through to order management, payments, and lifecycle management of the customer.

We are the platform behind some of Australia’s most loved mobile brands.

We supply and operate the technology, logistics and customer service centres for brands such as Coles Mobile and Catch Connect, plus many more.

At Prvidr, we live and breathe our values of Create Freedom, Own It, Be Bold and Simply Excellent.

This means that we don’t take shortcuts when it comes to the experience that we offer, we’re always happy to push the edge of what technology can do and most importantly we work as a team and have a lot of fun along the way.

Our Mission

At Prvidr, we believe that there is freedom in simplicity.

We are committed to uncomplicating the way businesses operate, enabling them to launch, scale, and ultimately keep their customers satisfied.

Our mission is to pave the way for a business landscape where complexity is tamed, and efficiency thrives. By fostering an environment where simplicity is cherished, we empower businesses to reach their full potential, unburdened by unnecessary complexities.

Join us in our journey to revolutionise the way business is done, making it easier and more fulfilling for all.

Our Vision

Our vision? A world where everything is a service and service is everything! Ambitious? Absolutely. But we believe it's the big dreams that make life exciting.

Our Strategy

Our strategy is simple: create richer subscription experiences through simplicity, innovation, and customer-centricity.

Everything we do, we do with our values in mind

At Prvidr, we walk the talk. We are passionate about our people, our customers and their customers. Everything interaction we have with someone creates a feeling and we want that feeling to be simply excellent.

We live and breathe our values and this is extremely important to us as we primarily operate remotely.

Our values underpin all of our decisions, behaviours and culture at Prvidr and we are proud to be who we are.

Create Freedom - Our clients and their customers are our number one priority. Everything we do is designed to make their lives simpler and deliver them with the freedom they desire.

Own It - We show up! No blame games for us, we’re the ones who can be trusted to get it done.

Be Bold - We respectfully ask the hard questions, challenge the norms and push the boundaries. Sometimes we might make a mistake, but we embrace failing fast, learning and going again. In short, we have a go.

Simply Excellent - Why would you be anything other than excellent? We do excellent work, we surround ourselves with excellent people and we’re proud of our excellent business and all that we achieve.

To work with us and be a part of our growing family means our values are your values.

The Role

The ICT Support and Test Engineer is responsible for supporting, testing, and maintaining telecommunication solutions, with a focus on the Optus Wholesale environment. This role involves integrating and troubleshooting APIs and related systems that interface with Optus, ensuring seamless service delivery and optimal system performance. The position requires close collaboration with both technical and non-technical stakeholders to maintain high standards of support and operational efficiency.

Key Responsibilities:

Technical Support & Troubleshooting

Provide Level 2/3 technical support for our Optus wholesale telecommunications services.

Diagnose and resolve network, system, and software issues related to voice, data, and API-based services.

Collaborate with internal teams and external vendors (including Optus) to escalate and promptly resolve complex technical problems.

API Integration & Maintenance

Integrate and maintain various APIs used in Optus wholesale solutions, ensuring high reliability and performance.

Develop and maintain documentation for API-based services, including best practice guidelines and troubleshooting steps.

Work with cross-functional teams to implement new features and services in alignment with organisational and client requirements.

Testing & Quality Assurance

Design and execute test plans, test cases, and test scripts to validate new and existing functionalities in telecommunications systems.

Coordinate end-to-end system testing, user acceptance testing (UAT), and regression testing with key stakeholders.

Identify, document, and track software defects to resolution, ensuring all issues are managed within agreed timelines.

Network & Systems Support

Monitor network performance, proactively identifying potential issues and implementing solutions to maintain optimal uptime.

Perform routine system maintenance, upgrades, and patches in line with best practices and security standards.

Assist in maintaining comprehensive network diagrams, configuration records, and technical documentation.

Collaboration & Stakeholder Management

Liaise with Optus wholesale teams for provisioning, billing, and support-related activities.

Collaborate with internal product and delivery teams to ensure seamless deployment and integration of new telco solutions.

Communicate effectively with non-technical stakeholders to provide updates on support issues, project status, and service improvements.

Continuous Improvement & Compliance

Stay updated with emerging telecommunication technologies, particularly those relevant to Optus and wholesale environments.

Contribute to the development of support processes, workflows, and best practices to improve efficiency.

Ensure adherence to industry standards (e.g., ITIL) and compliance with relevant Australian regulations and data protection laws.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field. Equivalent work experience may be considered.

Telecommunications Experience demonstrated experience in supporting wholesale telco environments, ideally with a strong focus on Optus services.

Technical Expertise:

In-depth knowledge of TCP/IP networking, VoIP/SIP, and related telecommunication protocols.

Experience with RESTful APIs, JSON, and related integration technologies.

Proficiency in using scripting languages (e.g., Python, Bash) to automate tasks is a plus.

Testing & QA Tools: Experience with test automation frameworks and QA tools (e.g., Selenium, Postman, JMeter) to develop and execute test cases.

Troubleshooting & Analysis: Strong analytical and problem-solving skills, with the ability to troubleshoot complex network and system issues.

Tools & Environments: Familiarity with ticketing systems (e.g., JIRA), monitoring platforms (e.g., Nagios, Zabbix), and version control (e.g., Git).

Communication: Excellent verbal and written communication skills in English, with the ability to convey technical information to non-technical audiences.

Australian Work Rights: Must have the legal right to work in Australia and be willing to undergo any additional background checks as required.

Desirable Attributes

Industry certifications such as CCNA, CCNP, or similar telecommunications qualifications.

Previous experience working in an Agile/Scrum development environment.

Familiarity with ITIL frameworks and best practices.

Ability to manage multiple priorities and tasks simultaneously, remaining calm under pressure.

Strong focus on customer satisfaction and service delivery excellence.