We are looking for a skilled Help Desk Officer (ICT) to become part of our supportive and dynamic ICT team in Mount Barker, SA.

With a strong focus on collaboration and inclusivity, we place our staff and community at the heart of everything we do. In this fast -paced role you’ll excel at swifty diagnosing and resolving complex issues, demonstrating agility in problem-solving and contributing proactive solutions to the team.

Why join us at CLA?

Community Living Australia has charitable status for Fringe Benefits Tax purposes and is therefore able to offer attractive taxation benefits with up to $15,900 tax free per year and $2,650 tax free to use towards meals and entertainment per year through salary sacrifice!

Novated Leasing is available through salary packaging, for the financing and running cost of a new, ex-demo or used car!

We foster a positive work culture with a free Employee Assistance Program for all staff and their immediate families. Plus, you may be eligible for discounted health cover with Medibank Corporate Cover!

Reporting to the Manger ICT your duties will include but won’t be limited to:

Serve as the first point of contact for customers seeking technical assistance via walk-in, ticketing system, phone or email

Troubleshoot hardware and software problems, resolving them in timely and efficient manner, escalating where necessary

Provide support in organisational software, including but not limited to Office 365, Dynamics 365, SharePoint and Salesforce

Record, track, and resolve ICT requests via an ITSM solution

Add and remove user accounts as required (AD, O365, Salesforce CRM)

Back up exited employee user accounts and store data as per legal requirements

Setup laptops, mobile devices and any other peripheral equipment as and when required

Install and configure standard applications

Maintain ICT Registers which reflect current users and allocation of resources

You’ll have:

Minimum Certificate III in ICT or equivalent industry experience

Obtain and maintain a DHS General Employment Probity Check

Class 1 Drivers Licence

All applicants must complete our Application for Employment Form found at http://www.claust.com.au/current-vacancies

For a confidential discussion, please contact Naomi Newham (Manager ICT) on 0447 018 825 or for a full copy of the position Description please contact Kristy Bolto (Recruitment Officer) on 08 8536 5876

Applications close COB 14/4/2025