Company Description

About Us

At TABtouch, we want to deliver exceptional experiences by placing our customers at the centre of everything we do. As we expand, we’re searching for new team members who possess a passion for innovation and change.

You’ll have the opportunity to work with in a fast-paced customer environment that manages the end-to-end customer experience across our retail TAB stores and our TABtouch account sales channels including mobile, desktop and call centre.

Headquartered in Perth, we offer flexible working arrangements – with employees working from all over Australia.

We only have one shareholder: the WA Racing Industry, so don't miss out on this exciting opportunity to help grow one of WA’s largest entertainment industries.

Job Description

About the Role

Salary Offer: $91,386 - $95,000 + Superannuation per annum

We are looking for an energetic and proactive Retail Business Partner (RBP) to join our Retail Sales team.

You will be responsible for the day-to-day management of a territory within the Retail network, maintaining strong relationships with existing agents and pub/TAB stakeholders. Our primary focus within the sales team is to enable and inspire our network to deliver consistently high levels of service and an immersive experience for our TAB consumers.

This is a field-based role that requires frequent travel to represent the company in various locations across your region.

Duties of the role include the following but not limited to:

• Manage an assigned territory including selected Regional WA areas
• Complete regular agency visits to achieve visitation targets
• Complete in venue compliance checks and report non-compliance incidences to Retail Compliance Partner
• Develop and implement a territory action plan to support the Wagering Strategy & Retail objectives based on performance analysis, industry regulations and opportunities in the network
• In conjunction with the Agent/s develop individual agency business plans
• Regularly measure the progress and achievement of initiatives against business plans
• Actively foster and enhance relationships with key stakeholders including TAB Agents, and pub/TAB mangers and staff, to maximise the retail customer-base, TAB and TABtouch brand awareness and turnover
• Drive acquisition of new digital customers through advocacy and promotion of TABtouch within agencies
• Collaborate with retail marketing to develop effective promotional strategies
• Deliver staff and agency training including product knowledge and security refreshers within regional territory
• Support the network with day to day running of TAB agencies as required. RBP requires competent capabilities in opening, running and closing procedures.
• Any other duties as required by Retail to support the wider retail team during leave periods
• Support the network with a rotating on-call roster.

Qualifications

About You

• Proven experience in managing and nurturing customer relationships, ensuring high levels of satisfaction and loyalty.
• Experience in roles such as territory manager, business development, or key account management is preferred.
• Ability to develop and execute strategic plans for assigned territory, identifying key areas for growth and expansion.
• Capacity to work independently, prioritise tasks effectively, and manage time in a fast-paced environment.
• Possess in-depth product knowledge and be able to conduct demonstrations and training within the network.
• Excellent communication, negotiation and interpersonal skills, with the ability to coach and develop Licensees.
• Well-developed problem-solving, analytical and numeracy skills
• Adaptability and growth mindset
• Possession of a current motor vehicle driver's license
• An interest in racing & sport

Additional Information

What are you waiting for?

Apply now with your CV and cover letter telling us why you’re the perfect fit for this opportunity.

For more information visit Careers at RWWA (smartrecruiters.com) or contact us at [email protected]

As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.

Please note this role is only open to applicants that hold Australian Working Rights, and we are unable to offer Work Sponsorship Visa's.

Additional benefits

• Personal learning and development budget
• 17.5% loading on annual leave
• Wellness initiatives to support you inside and out
• Reward and Recognition program

At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.

We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.