Company description:

Grampians Health exists to serve our communities across the Grampians region, providing complete care as close as possible to people's homes.

Job description:

Reception Officer

Allied Health and Ambulatory Care Department, Horsham

$29.57 to $32.69 per hour plus salary packaging

Maternity Leave backfill 32 hours per fortnight (June 2025-June 2026)

About the Role

Are you passionate about delivering exceptional customer service and thrive in dynamic environments? Grampians Health Horsham is looking for an enthusiastic Reception Officer to support our Allied Health and Ambulatory Care departments. This role is crucial in ensuring the smooth operation of our services across multiple locations.

Why Join Us?

• Impactful Work: Play a vital role in supporting our healthcare services.
• Dynamic Environment: Thrive in a fast-paced, supportive team setting.
• Professional Growth: Opportunities for learning and development.

Key Responsibilities:

• Reception & Clerical Support: Be the friendly face that welcomes and assists consumers, managing appointments, and waiting lists.
• Customer Service: Respond to inquiries with high-level interpersonal and communication skills.
• Office Management: Keep our office/clinic environments neat and organized, managing supplies and stock.
• Financial Tasks: Handle fee collection, banking, and financial reconciliations with precision.
• Documentation: Maintain clear and accurate medical, administrative, and financial records, supporting data entry and reporting.

Skills & Experience:

• Customer Service-Oriented: Previous experience in customer service, ideally within a healthcare setting.
• Communicative: Strong verbal and written communication skills.
• Tech-Savvy: Proficient in Microsoft Office, Excel, and Outlook.
• Proactive: A positive work ethic with the ability to work independently and as part of a team.
• Detail-Oriented: Strong attention to detail and accuracy in data entry and general administration.
• Effective Communicator: Demonstrated ability to communicate effectively with customers, clients, colleagues, and suppliers.
• Desirable: Knowledge of medical terminology and experience in medical clinic administration is a plus.

To see a full copy of the Position Description please click here

Interested?

Click APPLY and be sure to include a cover letter and current resume. If you wish to discuss the role prior to applying, contact Marg Dawson, Manager, Sub Acute Ambulatory Care on 03 53203 711 or Chrissie Phelan on Ext 85045 for a confidential discussion.

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays

Horsham Region
Located on the banks of the Wimmera River, Horsham is the retail, business & service centre of the Wimmera region. With a growing population of approximately 20,000, Horsham is a vibrant city in which to live, work and play. Horsham offers affordable housing, education and accessible community services.

With natural attractions such as the Grampians National Park, Mount Arapiles and the Little Desert National Park nearby, there is plenty to see and explore.

If you are dreaming of a career change with country lifestyle, Horsham is the place for you. To learn more about Horsham please click - Visit Horsham

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.