• Computer Systems Officer - Level 4 (CSO4)
• Temporary Full-Time up to February 2026
• Parramatta

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Senior Network Infrastructure Engineer to be part of our Network and Security Platform Services team, Technology & Communication Services Command. The Senior Network Infrastructure Engineer provides technical advice and support on to the NSWPF projects and BAU requirements on behalf of the Network and Security Platform Services Directorate. This role is required to deploy and test; data, voice, teleconference and wi-fi networks on sites. The ideal candidate will provide operational support, troubleshooting and rectify network issues to a CCNA level.

Your day to day responsibilities include:
• Cisco router, switch, voice gateway, CUCM, phones, Teleconference/AV devices monitoring and installation.
• Teams Admin Console Administration and Monitoring
• Network monitoring tools such as solarwinds
• Troubleshooting and resolving network issues, inc. network hardware, firmware, software, configuration
• Troubleshooting and on boarding Crestron and Cisco AV equipment, incl hardware, firmware, software, configuration. You will not be expected to be physically installing or fitting out large rooms.
• Provide second level support to Field Support
• Liaise with product resellers/vendors for equipment support.
• Work closely with Infrastructure & Assets Command and AV Integrators around our standards and Requests for Quotations
• Assess project/user Audio Video requirements to provide fit-for purpose solutions; develop and issue NSWPF standards-based specifications and services.
• Provide technical advice and support on Networks and AV incl., on-site equipment installation, configuration, testing/troubleshooting, commissioning, and documentation.
• Provide network operational support – incident handling, network monitoring, troubleshooting, configuring and change implementation to minimise down-time and loss of productivity.
• Implement NSWPF policies, standards, guidelines.
• Provide remote AV support at Level 2 and above and management to Police users and other teams within the organisation.

This role will include travel to sites often for a few days at a time. You will be expected to drive long distances.

You will be a good fit for this role if you have:
• Open Cabling License
• Experience in a similar role providing network support for a range of Cisco and Crestron Audio Video products, and Teleconference systems, incl installation, configuration, testing/troubleshooting, and commissioning
• Demonstrated detailed knowledge and experience across a range of Teams for Windows devices including configuration installation and troubleshooting
• Strong analytical, problem solving, communication and project management skills
• Demonstrated experience in AV project management and solution design.
• Demonstrated experience in Network Topology
• Demonstrated experience in working within competing priorities and with a range of project

For more information on this role (e.g. essential requirements, key accountabilities and capabilities required for the role), click here to view the role description.

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and
• in-house gym facilities.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Tell us about a time you were involved in an AV Upgrade from an engineering perspective. What aspects did you take into consideration when trying to balance the features of a Video Conferencing room against cost, complexity and reliability?

Target Question 2:

Tell us about a time where a Network specification was not followed resulting in a non-standard topography. How did you approach the problem, what did you do, what was the result?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Bhasker Bhat via 02 8835 8835.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity:

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at [email protected].

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected].

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.