Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About You

The Quality Assurance and Practice Officer is responsible for driving, coordinating and implementing practices and activities which increase quality assurance and compliance responsibilities SSI has to and with children, families, carers and other stakeholders.

The Quality Assurance and Practice Officer works with caseworkers and managers to monitor, review, and facilitate practices that meet the accreditation requirements and Department of Community Services (DCJ) service delivery contract responsibilities in caring for children in foster care or case managed through the Multicultural Child and Family Program (MCFP) permanency activities

The Quality Assurance and Practice Officer assists in reporting on child-focused permanency standards, child wellbeing outcomes and analysing data to maintain high practice standards assisting children meet their safety and wellbeing outcomes.

The Quality and Assurance and Practice Officer provides coaching, auditing, reporting, remediation guidance and other practical mentoring functions to ensure the MCFP casework and case management activities consistently meet the Office of the Children’s Guardian (OCG) permanency standard compliance indicators and that children’s wellbeing measures are consistently met.

Key Responsibilities

• Internal quality auditing - Work with Permanency Support Program (PSP) and Quality, Innovation and Practice (QIP) team members to undertake quality audits and analyse activities within the program.
• Creating and reviewing policies, procedures, and support documents – ensure MCFP documents in the policy library are in line with legislative, regulatory, contractual requirements while meeting the OCG Standards for Permanent Care, DCJ Policy requirements and SSI’s overarching policies, values and philosophy.
• Mentoring and coaching – provide formal mentoring with PSP staff on referral.
• Training and reflective practice - Creation (where required), facilitation and evaluation of training delivered to PSP staff as part of continuous quality improvement (CQI). Reflective practice both informally with staff and formally in Communities of Practice (COP).
• File Reviews – Collation and analysis of data in file review as per the requested referral rationale from PSP management.
• Continuous Quality Improvement – actively participate and ‘lean into’ CQI activities to improve overall practice and systems to support better outcomes for children, carers and families.
• Incident Report monitoring – review each incident report and compile a monthly summary and analysis report for management.
• Build strong relationships with teams – each Quality and Assurance and Practice Officer is allocation one or two teams to support. They will be responsible for providing information and updates about CQI activities.

Essential Criteria

• Tertiary qualifications in Social Work or Social Science or a related field
• Minimum 3 years of experience in child protection or out of home care or related child and family sector
• Experience working with DCJ or a similar government agency.
• Understanding of and experience in the field of casework assessment and training within permanency support programs and/or Out of Home Care and/or child protection.
• Knowledge of the OCG Permanency Standards.
• Well-developed operational, analytical, and organisational skills.
• Excellent oral communication skills, including well-developed influencing and stakeholder management skills.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

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