Administration Officer (Client Care Team)

ABOUT US

Wonder Words Speech Pathology is a dynamic paediatric speech pathology practice, proudly supporting families in Malvern East and Clayton. Since opening our first clinic in Malvern East in January 2023 and our second clinic in Clayton in March 2024, we have been committed to empowering children to achieve their communication goals in a fun and supportive environment.

THE OPPORTUNITY

Wonder Words Speech Pathology is seeking a positive, caring and productive administration officer to join our client care team. You will be supported and mentored to ensure you grow, learn and become the perfect fit for our clinic. This role entails caring for and supporting our wonderful clients and their families alongside supporting your fellow team.

ABOUT YOU

You’re someone who:

• Is a “people person” who treats all families with empathy, respect and confidentiality.
• Naturally makes people feel comfortable and welcome.
• Has excellent verbal and written communication skills – you’re confident speaking on the phone, in person and via email.
• Can manage sensitive situations with calmness and care – you respond to complaints or negative feedback promptly and professionally.
• Thrives in a fast-paced environment – you’re organised, detail-oriented and great at multitasking.
• Shows initiative – you’re always looking for ways to improve processes and contribute to the smooth running of the clinic.
• Values personal and professional development – you actively seek out ways to improve your skills and knowledge to deliver an exceptional client experience.

YOUR ROLE

As an Administration Officer, your responsibilities will include:

• Welcoming families into our clinic with warmth and professionalism
• Responding promptly to phone calls and emails
• Collecting and maintaining accurate client information
• Managing our waitlist system
• Supporting practitioners with appointment scheduling and calendar management
• Handling client payments, invoicing and account queries
• Providing general admin support to the team
• Following NDIS and Medicare procedures
• Using software such as Splose, Xero, Slack and Google Drive
• Helping review, develop and implement clinic policies and procedures

WHAT’S IN IT FOR YOU?

Here are some of the benefits of working with us:

• Excellent working conditions (including generous remuneration and a beautiful new clinic space)
• A small, supportive, and tight-knit team that genuinely cares about each other
• Your birthday off – paid!
• Quarterly team days focused on connection, learning and fun – because we believe great teams are built outside the everyday too

ADDITIONAL DETAILS

🗓️ Start Date: Flexible, ASAP preferred

📍 Location: Clayton, Melbourne, Victoria.

✔️ Position: Part-time (3 days minimum) or full-time

TO APPLY

Ready to apply? Submit your cover letter and CV via email ([email protected]) or through Seek. One small catch – you must include the word SUPERSTAR somewhere in your application.

Applications will be reviewed as they are received, and you’ll be notified if you’re successful in progressing to the next stage.

To learn more about us, visit:
🌐 www.wonderwordsspeechpathology.com.au
📷 Instagram: @wonderwords.speechpathology